Operations Assistant (night shift) - Pheonix, AZ

Core Responsibilities

• Cook up daily coordination with DSPs and drivers for attendance, route readiness, and compliance.
• Check-in, route assign, and departure timeline verify.
• Monitor driver performance, POD compliance, and communication quality.
• Report service or behavioral issues to Hub Manager if necessary.
• Get ready daily routes according to volume and cutoff time.
• Confirm route allocation accuracy and system alignment before driver departure.
• Give drivers a dispatch briefing (special notes, weather, backlog, service reminders).
• Ensure all scanners/devices are functional before route launch.
• Handle failed deliveries, reassign redelivery routes, and manage next-day completion.
• Watch out for overdue packages and avoid backlog buildup.
• Track repeat failure addresses and escalate recurring issues.
• Fix incorrect or incomplete addresses in the system.
• Communicate corrected information to drivers and DSP teams.
• Pinpoint and categorize exception packages (damaged, missing, customer unavailable, restricted access, etc.).
• Investigate root causes and document findings.
• Collaborate with warehouse team for package location and status verification.
• Make sure all exceptions are updated properly and accurately.
• Keep real-time communication open between dispatch, DSPs, warehouse, and management.
• Provide daily dispatch and exception summary reports.
• Support operational improvements to boost dispatch efficiency and cut costs.

Qualifications

• Experience in logistics, last-mile operations, or dispatch coordination.
• Familiarity with DSP model and driver performance management.
• Strong problem-solving and multitasking abilities in fast-paced environments.
• Proficiency in Excel and dispatch systems.
• Bilingual (English/Chinese) preferred.
• Willingness to work evening/night shifts (4:00 PM – 12:30 AM).