OPERATIONS ASSISTANT -EVENTS AND FESTIVALS (SEASONAL)

Position Overview

Responsible for manual set up and breakdown and service all rooms, tents, venues in accordance with terms and conditions as requested or required by guests and directed by supervisor. Position Reports to: Operations Specialist.

Responsibilities

• Event set-up for all spaces at the ArtsQuest Center, and Visitor's Center based on diagrams provided by the Operations Specialist.
• Assist in event and festival set-up, operation, and break-down.
• Lead and assist volunteer groups in event and festival set-up, operation, and break-down.
• Break down all rooms when function has concluded and return items to storage areas.
• Assist with removal of garbage and recycling containers from rooms and venues when event has concluded.
• Handle guest requests and concerns promptly and with courtesy; act as a sounding board for guests' concerns; troubleshoot problems that arise; defuse and remain calm under stressful situations.
• Perform routine walk-through safety and cleanliness inspections of the facility.
• Required to have a thorough knowledge of building policies, procedures and event requirements; assist guests with any inquiries regarding entertainment and services.
• Answer general questions; assist and provide information to volunteers and staff.
• Handle additional duties as needed by guests or management.
• Assist in general grounds maintenance and upkeep.
• General maintenance and organization of buildings and warehouse.
• Light maintenance duties such as changing light bulbs and minor repairs.
• Assist in the maintenance and construction of event assets.

Requirements

• Must be at least 18 years of age or have a High School Diploma.
• Ability to work a flexible schedule year-round which may include mornings, evenings, and weekends and sometimes overnight if needed.
• A valid driver's license, a clean driving record and reliable transportation to move from building to building as needed.
• Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests; friendly and personable; a team player; must work well with others; strong interpersonal skills, including diplomacy and empathy.
• Ability to follow and communicate clear guidelines and work at a very quick pace, particularly during events and other functions.
• Ability to multi-task, detail-oriented, and able to problem solve in order to effectively deal with internal and external customers.
• High School Diploma or Equivalent preferred.

Physical Demands

• Regularly required to communicate, either verbally and/or in writing.
• Ability to kneel, stoop, bend, lift, push, pull, pinch, grip, reach overhead, reach away from body, and repetitive motion, talking, seeing, hearing, smelling, feeling (identifying objects by touch), depth perception and color vision.
• Ability to work in all weather conditions to support festivals and events.
• Ability to multi-task with ease; organized, accurate and cooperative.
• Read, write, speak and understand the English language at a level adequate to perform the job; bi-lingual in Spanish or other language is a plus.
• Frequently required to lift up to 50 pounds frequently, with or without reasonable assistance.
• Frequently required to travel between our facilities, using reliable transportation.
• Employee may occasionally be required to travel offsite for business events.

Schedule

• This is a seasonal position averaging 20-25 hours per week.
• Normal business hours are Monday through Friday, 8:30 a.m. to 5 p.m., however the employee must be willing and able to work outside normal business hours to support events and activities throughout the year as needed, which may include evenings, weekends and holidays.
• Working throughout Musikfest is a requirement, both indoors and outdoors.