Operations Assistant & Dispatcher

Key Responsibilities

• Partner with the Director of Operations to support and optimize daily business operations across the team.
• Manage the end-to-end fulfillment of the mailback program — coordinating with the 3PL provider, tracking shipments, resolving issues, and generating reports.
• Dispatch and route local operations to maximize efficiency, accuracy, and on-time service delivery.
• Serve as the primary point of contact for route drivers — providing guidance, support, and accountability to drive performance and efficiency.
• Ensure route drivers adhere to company policies and procedures, maintaining high operational standards across the fleet.
• Assist with new customer setup and maintain professional communication with customers and vendors — responding promptly to phone and email inquiries.
• Operate a company vehicle safely and compliantly to pick up medical waste from customer locations when required.

Qualifications

• Years of experience: At least 1 year of route dispatch or warehouse operations experience preferred. Minimum 2 years driving trucks or commercial vans with a clean driving record required.
• Industry background: Previous experience in a business work environment required.
• Technical skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required.
• Education: High school diploma or equivalent; equivalent experience accepted.
• Other: Must be US-based; valid driver’s license with clean driving record; able to lift a minimum of 50 lbs; available for occasional Saturday shifts as needed; maintain a professional yet casual appearance; must successfully pass pre-employment screening.
• Nice to Have: Familiarity with healthcare services, medical waste, or related compliance industries. Experience with 3PL fulfillment providers, dispatch / routing software, or fleet management systems.

Compensation & Benefits

• Competitive Annual Pay: From $48,000 per year.
• Comprehensive Insurance: Dental, Health, and Vision insurance plans.
• Flexible Spending: Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Valuable Time Off: Generous Paid Time Off (PTO) and paid holidays.
• Work-Life Flexibility: Potential for a flexible schedule.

Schedule

• 8-hour shift
• Monday to Friday; Occasional Saturdays

Work Location

• In person/ Fully onsite