Operations Assistant

Job Responsibilities

• Collaborate with the ICT team to set up laptops, peripherals, and replacement equipment for employees.
• Aid in resolving IT-related issues for the Australian team through liaison with the ICT team.
• Maintain the company iPhone register and assist with iPhone setup and account administration.
• Support the setup, maintenance, and administration of office phone systems and related hardware.
• Aid in ordering IT equipment, supplies, and accessories as required.

Operational Support

• Document and update operational procedures and process manuals.
• Aid with business continuity planning, testing, and documentation.
• Learn and support STEPS ordering processes.
• Liaise with overseas solutions teams to report, monitor, and resolve system issues.

Administration and Office Support

• Organize and maintain filing systems, registers, and company records.
• Aid with client communications and follow-up requests for information in a timely manner.
• Support postage, deliveries, and general office administration.
• Help maintain a tidy, organized, and professional office environment.
• Coordinate and carry out administrative functions in a professional and confidential manner.
• Perform other duties as assigned or required.