Operations Assistant

About the role

The Operations Assistant at GoHiya will take ownership of workflow control within inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations. The position applies operations assistance within contact center operations to live work, making accuracy and traceable follow-through more important than superficial speed.

Capabilities That Matter

• Use Contact Center Operations and Project Support confidently when carrying out operations assistance within contact center operations.
• Apply Operations Assistant Documentation without losing track of exceptions, owners, or deadlines tied to operations assistance within contact center operations.
• Document Process Documentation decisions clearly enough that another teammate can follow the reasoning behind operations assistance within contact center operations.
• Use sound judgment around Scheduling, especially when operations assistance within contact center operations requires escalation instead of assumption.

Responsibilities

• Coordinate the Operations Assistant workflow by helping the team route work to the correct next step.
• Review the Operations Assistant workflow by helping the team track unresolved exceptions through closure.
• Maintain the Operations Assistant workflow by helping the team document process issues that repeatedly slow execution.
• Track the Operations Assistant workflow by helping the team keep recurring work organized by owner and status.
• Own the Operations Assistant workflow by helping the team check incoming requests for completeness.

Role Outcome

Quality is visible when workflow control is accurate enough for others to act on and unresolved items are documented rather than guessed. For GoHiya, that result is measured through operations assistance within contact center operations.

Employment Overview

Full-time, entry-level position. 100% remote within the United States.

Pay

Base salary: $42,000–$60,000 per year.