Operations Assistant

About the role

This is a Full-Time 40 Hours Weekly position with the Department of Social Services. For more information on the Department of Social Services, please visit https://dss.sd.gov/.

Responsibilities

• Answer calls made to the Constituent Liaison Line, ensuring timely and accurate support for inquiries and requests from Medicaid Recipients.
• Monitor the recipient liaison phone line inbox, returning calls as needed.
• Aid in claims entry and processing.
• Perform other duties as needed within Medical Services Operations.

Requirements

• A passion for serving the public and displaying a high level of effort and commitment towards completing assignments and goals.
• The ability to represent the Department of Social Services with integrity and enthusiasm.

Qualifications

• Strong customer service skills.
• Knowledge of the different Medicaid claims payment methodologies (preferred but not required).
• Knowledge of Medical Assistance programs and eligibility (preferred but not required).
• Knowledge of proper business English including grammar, spelling, and punctuation.
• Knowledge of Microsoft Office programs including Word, Excel, PowerPoint, and Access.
• Knowledge of websites and internet navigation.

Skills

• Knowledge of the different Medicaid claims payment methodologies (preferred but not required).
• Knowledge of Medical Assistance programs and eligibility (preferred but not required).
• Knowledge of proper business English including grammar, spelling, and punctuation.
• Knowledge of Microsoft Office programs including Word, Excel, PowerPoint, and Access.
• Knowledge of websites and internet navigation.

Benefits

• $0 premium employee health insurance option.
• Eleven paid holidays.
• Generous vacation and sick leave accrual.
• Dental, vision, and other insurance options.
• Retail benefits.

Pay

• $18.45 - $21.70 hourly, depending on qualifications.

Schedule

• Full-Time 40 Hours Weekly.

Benefits

• Class A retirement under SDRS.

Pay Grade

• E.

Agency

• Department of Social Services, Division of Medical Services.

Location

• Pierre, SD or Sioux Falls.

Closing Date

• 07/28/26.