Operations Assistant

About the role

The Operations Assistant contributes to the company’s overall success by supporting installation operations and warehouse activities. This position coordinates activities of sub-contractors engaged in installations, assists with material handling and inventory control, supports daily load-out, and helps maintain a safe, organized warehouse to ensure customer satisfaction and compliance with company policies and procedures.

Responsibilities

• Coordinate installation activities and help ensure installations are completed according to schedule.
• Facilitate daily material load-out to subcontractors and ensure required materials are prepared and available.
• Process orders as necessary to support subcontractors and the Operations department.
• Maintain regular communication with subcontractors regarding schedules, materials, and installation needs.
• Respond to installation-related questions or challenges from subcontractors, Sales Representatives, and customers and provide appropriate assistance or escalate issues as needed.
• Ensure quality-assurance pictures and other required installation information are maintained and displayed as directed.
• Assist with the upkeep of company vehicles and conduct or support routine inspections of vehicles, machinery, and equipment to help ensure safe and proper operation.
• Travel to installation sites as necessary to inspect work and support customer satisfaction.
• Read and understand production schedules and work orders to ensure the correct materials are pulled, measured, cut, staged, and distributed for daily load-out.
• Receive, unload, sort, and properly store flooring materials on racks, shelves, or in designated locations according to product type, size, style, or product code.
• Safely operate forklift equipment and other warehouse equipment to pull, move, cut, load, and unload materials.
• Maintain accurate inventory records by recording materials received and distributed and by affixing and printing inventory tags as required.
• Assist with inventory audits by verifying inventory quantities and reporting discrepancies or concerns to management.
• Sell supplies to subcontractors and maintain accurate documentation of transactions as required.
• Operate company vehicles, when needed, to deliver materials to subcontractors or Flooring Technicians in the field.
• Maintain the warehouse, parking lot, and surrounding work areas in a clean, safe, and organized condition, including sweeping floors and coordinating dumpster pickups as needed.
• Follow all company safety policies, procedures, and guidelines while working in the warehouse and operating machinery; promptly report inventory, equipment, or safety concerns to management.
• Maintain inventory tag printing and other warehouse or Operations documentation.
• Assist management with questions regarding work orders, materials, inventory, and installation activity.
• Support branch and Operations administrative duties as needed.
• Stay current with applicable safety requirements, company procedures, and industry best practices.
• Perform other related duties as assigned based on business and branch needs.

Qualifications