Operations Assistant

SUMMARY

This role is responsible for the daily operations and efficient scheduling of specialty appointments in the community, clinics, and medical records. The position encompasses a Schedule Coordinator role as well as Utilization Review Coordinator.

PRIMARY FUNCTIONS

• Scheduling of specialty appointments in the community and coordination of specialty clinics for Pace participants, including coordination of transportation, submission of necessary documentation and confirmation of appointment status
• Review of medical record requests – requesting medical records from specialty providers on confirmed appointments; updating authorizations for hospitalizations, requesting hospital clinicals
• Cross training for understanding of all aspects of the Operations Assistant position (Scheduling and Utilization Review)
• Professional communication skills and ability to provide excellent customer service to peers, community professionals, and participants
• Works closely with providers for efficient processing orders
• Train department on updates to EMR processes as needed
• All other duties as assigned

SKILLS AND QUALIFICATIONS

• Due to data analysis, technical writing, and document control, this position needs to have excellent computer skills. They should know Excel, Word and other supporting quality software.
• Needs to be detail oriented and organized. Able to learn new skills quickly, manage their time effectively, and spend a lot of time communicating with other staff members
• Core skills: Operational knowledge of Excel {Spreadsheet development}, Customer Service and communication skills, Experience in PowerPoint, Excel, Word, Outlook

Educational and/or Experience Requirements

• Bachelor’s degree in healthcare business management or related field, preferred
• Minimum of 1 year of related experience with the elderly population, preferred

Job Type

Full-time

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retailment plan
• Tuition reimbursement
• Vision insurance

Work Location

In person