Operations Assistant

About the role

Hands-on operations assistance focused on workflow control and the day-to-day demands of custom cruises, tours, destination celebrations, groups, reservations, and traveler follow-through within group travel operations. Success means workflow control is current, exceptions have owners, and another authorized teammate can continue the work without reconstructing the history.

Responsibilities

• Review the Operations Assistant workflow by helping the team document process issues that repeatedly slow execution.
• Maintain the Operations Assistant workflow by helping the team keep recurring work organized by owner and status.
• Track the Operations Assistant workflow by helping the team check incoming requests for completeness.
• Own the Operations Assistant workflow by helping the team route work to the correct next step.
• Coordinate the Operations Assistant workflow by helping the team track unresolved exceptions through closure.

Requirements

• Use Cruise and Tour Support and Documentation confidently when carrying out operations assistance.
• Apply Task Management without losing track of exceptions, owners, or deadlines.
• Document Service Operations decisions clearly enough that another teammate can follow the reasoning.
• Use sound judgment around Business Support, especially when escalation is required instead of assumption.

Work Arrangement

Full-time, entry-level position. 100% remote within the United States.

Pay

Base salary: $42,000–$60,000 per year.