Operations Assistant

About the role

An operations assistant plays a critical role in coordinating and leading daily warehouse and transportation operations to ensure the efficient, safe, and timely movement of food throughout the food bank’s network. This position serves as a central point of communication between drivers, warehouse staff, partner agencies, and operations leadership, while also providing hands-on leadership and operational support. The role balances dispatching, scheduling, problem-solving, and team leadership in alignment with the food bank’s mission.

Responsibilities

• Maintain truck logs, dispatch and check-in of drivers, headcount/truck forecasting, and provide operational updates to teams as needed
• Ship, maintain, and monitor WMS for issues with orders
• Monitor returns, order overages, and order shortages; report any discrepancies to the FB operations team
• Verify invoices and driver logs
• Process returns reports and work with the inventory control team/logistics team to coordinate all returns and re-deliveries
• Perform typing, data entry, and other clerical duties for the operations team as assigned
• Assist transportation managers in all clerical tasks as needed
• Monitor the security system and be the first line of response when the intercom is rung
• Work collaboratively with other staff members to accomplish goals and objectives of the operation
• Assign/adjust routes designated by the transportation managers
• Validate returns from the food sourcing routes and update the teams accordingly
• Communicate route delays/changes to the operations departments
• Provide an end-of-day recap to the operations department
• Perform other duties as assigned (e.g., loading trucks, inventory management)

Requirements

• High School Diploma and a minimum of 1 year of related work experience
• Proficiency in MS Office, WMS, and Fleet Tracking systems
• Accurate numerical data entry skills
• Ability to work in a fast-paced environment
• Ability to operate electric pallet jacks and manual pump jacks
• Positive attitude, team-oriented, and comfortable interacting with diverse individuals
• Commitment to the mission and values of the Food Bank for New York City

Pay

$23/hour

Benefits

• Competitive Health Benefit Package (Medical, Dental & Vision)
• 403(b) Retirement Plan with company match
• Generous paid time off (PTO, Holidays, Volunteer Time, 4-day work weeks during the Summer & More!)
• Flexible Spending Accounts (FSA), Dependent Care Accounts (DCA) & Commuter Reimbursement Accounts (CRA)
• Learning & Development Opportunities (Robust E-Learnings library, Lunch & Learn Sessions & More)
• EAP, wellness, and mental health resources
• People-First Culture with employee engagement opportunities (culture committee, annual organization celebrations, and more)