Operations Assistant

Responsibilities

• Perform all opening and closing duties as directed
• Responsible for recording all hours worked
• Review and acts upon all email and MAPP communications
• Reinforce and drive all aspects of an exceptional guest experience at every touch point
• Affords assistance to customers in the studio when Interior Designers are not available
• Drives a guest focused atmosphere and ensures the highest level of service utilizing our selling model
• Demonstrate strong product knowledge
• Maintain operational and reporting standards
• Promptly solve guest concerns
• Performs proactive and consistent follow-up with all guests before and after the sale and at delivery
• Encourages and supports Interior Designers and other Operations Assistants
• Participates in weekly one on ones and team meetings and weekly lead/business review
• Partners with Visual Manager and other Operations Assistants regarding all aspects of merchandising and inventory control
• Reviews all orders for complete accuracy and 100% compliance with all standards
• Communicates effectively and consistently with clients and team members
• Maintains all tagging standards and assists with tagging procedures
• Participates in weekly team meeting and weekly lead reviews
• Client in-home design scheduling

Requirements

High school diploma or equivalent required. Bachelor’s degree preferred.

Qualifications

• Strong interpersonal and customer service skills
• Ability to work independently and as part of a team
• Excellent organizational and time management skills
• Proficient in Microsoft Office Suite
• Knowledge of retail operations and merchandising principles
• Ability to lift up to 50 lbs

Skills

• Customer service
• Product knowledge
• Time management
• Microsoft Office Suite
• Retail operations
• Merchandising principles

Benefits

• Exceptional advancement opportunities
• Competitive earnings, incentive opportunities, and generous employee discount
• Medical, dental, and life insurance benefits (offerings differ between full-time and part-time status)
• Flex spending plan
• 401K retirement program and 529 college savings plan
• Paid vacations and holidays (Full-time employees only)

Pay

Hourly (non-exempt)

Schedule

Variable, based on business needs