Operations Assistant

General position summary

This role will have responsibilities of monitoring and tracking shipments to ensure delivery dates are met.

Essential Duties & Responsibilities

• Aid in monitoring and tracking shipment status to ensure delivery dates are met
• Update database with notes regarding changes and communications – weights, dates, addresses changes, etc
• Effectively communicate with agents and customers via telephone and email regarding status of shipment
• Confer with all parties involved to expedite or locate missing, misrouted, or delayed household shipments
• Aid in sending required documentation and paperwork to the bases
• Perform additional administrative tasks including data entry and phones
• Occasionally required to work overtime during peak season

Other Duties & Responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills Required

• Excellent customer service and communication skills (verbal and written)
• Exceptional ability to identify, analyze, and solve problems
• Strong ability to prioritize and re-prioritize as situations change throughout the workday
• Strong ability to cultivate the strengths of subordinates and peers
• Strong documentation, planning, and organizing skills

Education & Experience

• Associates business degree preferred
• One year + experience in related customer service, transportation, logistic industry or equivalent combination of education and experience

Travel

No travel required.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports
• Ability to speak effectively before groups of customers or employees of organization
• Excellent written and verbal communication skills

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Computer Operations

• To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite and knowledge of social networking

Planning/Organization

• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work

Physical/Environmental Demands

• Activity: Stand - Under 1/3 Time Walk - Under 1/3 Time Sit – Over 2/3 Time Use hands to finger, handle, or feel - Over 2/3 Time Reach with hands and arms – 1/3 to 2/3 Time Climb or balance – None Stoop, kneel, crouch or crawl – Under 1/3 Time Talk or hear – over 1/3 to 2/3 time Taste or smell – None Other - None
• Physical Activity Level: The employee must occasionally lift and/or move up to 10 pounds While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear The employee is occasionally required to reach with hands and arms
• Manual Dexterity: Manual dexterity sufficient to reach/handle items, works with the fingers, and perceive attributes of objects and materials
• Special Vision Requirements: Specific vision abilities required by this job include close vision and ability to adjust focus

Working Conditions

Cubicle working environment Noise level in the work environment is usually moderate

Physical/Environmental Demands

• Activity: Stand - Under 1/3 Time Walk - Under 1/3 Time Sit – Over 2/3 Time Use hands to finger, handle, or feel - Over 2/3 Time Reach with hands and arms – 1/3 to 2/3 Time Climb or balance – None Stoop, kneel, crouch or crawl – Under 1/3 Time Talk or hear – over 1/3 to 2/3 time Taste or smell – None Other - None
• Physical Activity Level: The employee must occasionally lift and/or move up to 10 pounds While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear The employee is occasionally required to reach with hands and arms
• Manual Dexterity: Manual dexterity sufficient to reach/handle items, works with the fingers, and perceive attributes of objects and materials
• Special Vision Requirements: Specific vision abilities required by this job include close vision and ability to adjust focus

Special Equipment

• None

Supervisory Responsibilities

None

Company Information

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

EEO Statement

The Suddath Companies is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.