Operations Assistant

Task and Responsibilities

• Inspection of trailers ensuring they are safe and compliant with Federal Highway Guidelines and industry regulations.
• Generating customer rental agreements.
• Cooking all work performed on trailers with vendors and ensuring adherence to Premier’s policies and procedures.
• Managing and reconciling all equipment inventory, both outbound and inbound gate activity daily.
• Aiding in the transportation of equipment between branches and to customers and vendors.
• Ensuring all customers have proper insurance before renting a trailer.
• Aiding in accounts receivable collections.
• Performing daily administrative paperwork and filing.
• Providing company-paid travel to cover other Premier branch locations nationwide.
• Answering phones and responding to emails and customer inquiries.

Knowledge, Skills, and Abilities

• Interpersonal Skills: Communicate sincerely and build credibility and rapport.
• Conscientiousness: Be responsible, dependable, persistent, and achievement-oriented.
• Customer Service: Meet and exceed customers’ expectations regarding quality and consistency of service.
• Decision Making Ability/Decisiveness: Make quick decisions based on available information.
• Safety Awareness: Follow regulations, check equipment, recognize hazards, and utilize safety equipment.
• Verbal Communication Skills: Express ideas clearly through spoken word.
• Written Communication Skills: Write documents with basic organization and grammar.
• Problem Solving/Diagnosis Skills: Examine all possible problems by collecting evidence and weighing information.
• Mechanical Aptitudes: Have working knowledge of basic mechanical principles, operations, and functioning.

Minimum Requirements

• Preferred: BA degree or 2 years’ experience in the trailer leasing industry.
• Excellent communication skills, self-motivated, self-starter, sense of urgency, personable, and organized.
• Ability to relocate within 12-18 months of joining the team to support Premier branches nationwide.
• Company-paid relocation package provided.

Physical Requirements

• When needed, physically inspect trailers inside and out (must get in and under the trailer).
• Walking up and down flights of stairs as needed and continually walking the yard.

Technology Skills

• Proficiency in Microsoft Office Suites - Word, Excel, PowerPoint, and Outlook.