Operations Assistant

Key Responsibilities

• Serve as the main point of contact for drivers arriving for inbound and outbound shipments by providing clear instructions, coordinating movement, and addressing routine questions and concerns in a professional and timely manner.
• Schedule and coordinate pickup appointments to maintain efficient warehouse and transportation operations.
• Support the Account Management team with operational tasks including order entry and pulling bills of ladings (BOLs) for outbound shipments.
• Communicate with the warehouse staff via walkie-talkie.
• Prepare, process, and maintain inbound and outbound shipping documentation in compliance with company procedures.
• Cover review, verify, and accurately receive inbound paperwork into the Transportation Management Systems (TMS) and ensure all documentation is filed correctly and maintained for audit and operational purposes.
• Cover coordinate across transportation, warehouse, and customer service team to support on-time shipment execution and issue resolution.
• Use sound judgment to trouble shoot routine issues independently and escalate non-routine issues and operational concerns to management.
• Provide general assistance to support daily business operations.

Qualifications

• Education: High school diploma or equivalent required; additional coursework or certification in logistics or supply chain management is a plus.
• Experience: Previous experience in logistics, transportation, warehouse operations, traffic coordination, or supply chain support preferred.
• Skills: Strong organizational skills with exceptional attention to detail and accuracy in a fast-paced environment. Bilingual (English/Spanish) preferred to support communication with drivers and warehouse personnel; not required. Excellent verbal and written communication skills. Experience using transportation management systems (TMS), ERP systems, Microsoft Office, or similar business platforms preferred.
• Attributes: Attention to detail and accuracy. Ability to work collaboratively in a team environment.