Operations Assistant and Youth Coach

Benefits

• Free uniforms
• Opportunity for advancement
• Training & development
• Flexible schedule

Responsibilities

CENTER OPERATIONS:

• Understand the center’s key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
• Oversee center initiatives i.e. center maintenance, training, brand consistency, etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center
• The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center.
• Communicate any Coach schedule changes using appropriate scheduling and communication platforms.
• Sell and schedule events such as camps and parties, to maximize center profitability.

SALES:

• Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
• Finalize sales and bookings that are generated through online self-sign-up flow.
• SOURCE AND ATTEND LOCAL EVENTS TO INCREASE BRAND AWARENESS, AND DRIVE INCREMENTAL LEADS AND MEMBERSHIPS.

LEADERSHIP:

• Foster a coaching culture - see something, say something.
• Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.
• Manage and support the ongoing professional development of staff through LearnUpon.
• Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers.

COACHING:

• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands.
• Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Use the KS Coaches App to record data and provide data (attendance, awards, etc.).
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
• Must be comfortable physically working with kids to ensure proper technique and ensure student safety.
• Approximately 5-10 coaching hours per week

Skills/Qualifications

• Athletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old - a passion for working with children is non-negotiable!
• Comfortable speaking to parents/guardians regarding a variety of topics.
• Achieve Coach Certification through the HQ Training and Certification team.
• Complete training through LearnUpon as required by the HQ Training and Certification team.
• Prior experience as a pediatric OT/PT is a plus, but not required.
• Previous experience in management is preferred but not required.
• Practical work experience with Google and Microsoft platforms.
• Previous experience with systems and platforms such as Glofox, HubSpot, Google Suite and Podium is preferred but not required.
• Intermediate knowledge of physiology, exercise techniques, and body mechanics.
• CPR certified.

DNA/Competencies

• High Standards
• Natural Leader
• Leads by Example
• Passionate
• Command Presence
• Teacher
• Professional
• Performer
• Mentor
• Planning/Organizing
• Oral Communication
• Written Communication
• Teamwork
• Coachable/Low Ego Mindset
• Adaptability

Compensation

$22.00 per hour