Operations Area Manager

About the role

This position is responsible for overseeing multiple areas within a shift and ensuring the accurate and timely operation of Processing and Value Added Services (VAS). It establishes control-related standards and procedures, oversees daily warehouse activities (including shipping, receiving, loading and unloading trucks, stacking, picking, and packing finished products), identifies space requirements, coordinates storage needs with delivery and distribution schedules, maintains equipment, ensures a safe work environment, and suggests procedure changes for increased efficiency.

Responsibilities

• Oversee daily activities of warehouse employees engaged in all distribution center functions
• Maintain equipment and ensure a safe work environment
• Suggest procedure changes to improve efficiency
• Identify space requirements and coordinate storage needs with delivery and distribution schedules
• Monitor daily performance forecast related to DC productivity and efficiency
• Leverage performance management, KPIs, DC balancing, and flow tools to manage daily functional area performance
• Assist in training and development of team in collaboration with DC trainers
• Ensure compliance with all established DC SOPs for each applicable functional area
• Advocate and actively participate in continuous improvement culture using LEAN methodology
• Maintain required records for team members, attendance, training, and KPIs
• Participate in administrative activities including defining resource needs within budget and staffing parameters
• Assist in managing daily staffing needs: vacations, monitor turnover and volume

Requirements

• Associate’s degree; Bachelor’s degree preferred
• Equivalent years of experience in a substantially similar industry may be considered in lieu of a degree
• Generally six years of progressive experience with one year of supervisory experience

Skills

• Strong organization and communication skills
• Creates a disciplined and focused environment that allows team members to bring their best selves to work
• Proficient in core computer skills (Microsoft Office)
• Ability to balance and prioritize competing demands
• Ability to interact with all levels of management with confidence and respect
• Strong analytical and problem-solving skills
• Experience and proficiency with WMS (PkMS) or other comparable WMS, RF and MHE technologies
• Excellent interpersonal and communication skills in English
• Bilingual – Spanish preferred
• Working knowledge of OSHA regulations

Knowledge & Application

• Acquires depth of expertise in more than one technical work area and on track to becoming a discipline expert
• Acquiring management experience within a process-driven environment with extensive experience in a large or complex technical area
• Knowledge of standardized rules, procedures, and operations within own area
• Determines a course of action based on guidelines and modifies processes and methods as required
• Requires knowledge of company policies, practices, and procedures

Problem Solving

• Resolves issues which are often varied and nonroutine
• Uses previous experience to identify the most appropriate option or improve existing approaches
• Problems likely to require clarification
• Undertakes analysis and investigation to solve differing, but related, problems

Interaction

• Conveys information to occasionally divergent audiences that may require some persuasion
• May require initiation of contacts to resolve and discuss mutual problems or collaboration on procedures or transactions
• May need to convey information to audiences not knowledgeable of the subject matter
• Requires objective review of difficult work problems, obtaining cooperation or approval

Impact

• Impact is generally limited to short-term team performance, occasionally on medium-term goals
• Responsible for meeting targets typically against a monthly plan
• Supports the achievement of goals through own personal effort and influence on others
• Responsible for planning own work, assessing own progress, and adjusting efforts to meet goals
• Beginning to have more of a contributory impact on team/discipline performance

Accountability

• Accountable for meeting short-term (less than one year) targets which impact the immediate work area
• Takes action to monitor and manage costs related to own work and that of the team
• People management responsibility for pay reviews, performance management, training, and resource planning

How you Will Make a Difference

• Promotes a safety culture environment while ensuring training and compliance of all VF Safety policies/procedures and any other related safety requirements
• Establishes and cultivates morale and engagement of team members
• Encourages team member participation in workplace activities and events
• Establishes and directs positive communication channels between cross-functional teams (HR, Maintenance, Safety & Operations team)

Special Physical and/or Mental Requirements

• Ability to be flexible and willing to work extended hours including weekends as necessary
• Bend, lift, open, and move product from 1 to 50 lbs
• Must be physically capable of working in conditions normally associated with a merchandise warehouse or distribution center, including warm and cold temperatures, seeing and hearing moving equipment to stay out of harm’s way, and continuous power equipment noise

Pay

Hiring range: $74,800.00 USD – $93,500.00 USD annually

Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.