Operations and Planning Manager

About the role

Candidates must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Responsibilities

• Oversee strategic planning and execution on key activities within the RBE and between agilon health.
• Provide effective leadership and participate in the implementation of business strategies and initiatives, aligning priorities to ensure fulfilment of company and business goals and objectives.
• Function in a highly matrixed, fast-paced and team-based environment.
• Support the infrastructure of the RBE with an ongoing focus on organizational effectiveness and continued integration between agilon health and physician partners to drive results.
• Develop processes and lead initiatives to improve the quality of care, efficiency and growth in the market.
• Function as part of the market leadership team to drive initiatives with provider partners, payers and the enterprise that support the RBE partnership.
• In collaboration with the agilon health and provider group’s clinical leadership team, support the development of innovative care models to create a world-class patient experience with world-class quality of care.
• Support the prioritization, metric development/tracking and ROI associated with new/ongoing projects.
• Drive high quality results by focusing on supporting the organizational needs.
• Leverage and embrace technology to drive process improvement, operational efficiency, and improved clinical results.
• Work collaboratively with colleagues to continue to define and support the agilon culture within the market and across the company.
• Establish performance objectives, track performance, and evaluate progress toward unit and organizational goals.
• Understand, adhere to, and implement the Company’s policies and procedures.
• Provide excellent customer service skills, including consistently displaying awareness and sensitivity to the needs of internal and/or external clients.
• Proactively ensure that these needs are met or exceeded.
• Take personal responsibility for personal growth including acquiring new skills, knowledge, and information.
• Engage in excellent communication which includes listening attentively and speaking professionally.
• Set and complete challenging goals.
• Demonstrate attention to detail and accuracy in work product.

Requirements

• Minimum of 4+ years’ experience leading projects or driving initiatives.
• A demonstrated track record of innovative thinking across the continuum of patient care.
• Independent thinker who can manage ambiguity and devise solutions when a clear path otherwise does not exist while also being able to function effectively within team-based environments.
• Proven skills in the development, implementation and execution of project plans, and the integration of complex operations.
• Advanced skills in Microsoft Excel to manipulate data and analyze large data sets.
• Demonstrates passion for the business and his/her role; espouses a collaborative approach; leads by example in setting a positive tone.
• Focuses on achieving outcomes while maintaining cultural adherence.
• Excellent communicator in both the written and oral form; understands how to approach communication from a strategic and operational perspective; ability to create clear, board-ready, and convincing presentations and communications.
• Cultivates an active network of internal and external relationships and relates well to key colleagues at all levels.
• Respects and appreciates the confidentiality and sensitivity of specific information and situations.
• Energetic about driving results through superb process capabilities.
• Holds oneself to the highest standards of accountability; has the ability to drive change while maintaining operating effectiveness; integrates and aligns efforts across physician practices, corporate functions, and business units; monitors results; tackles problems directly.
• Develops perspective on the broader business, while maintaining a high level of knowledge of the details of implementation.

Education/Licensure

• Bachelor’s degree required; Master’s degree preferred.

Skills and Abilities

• Language Skills: Strong communication skills both written and verbal to work with multiple internal and external clients in a fast-paced environment.
• Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Reasoning Ability: Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Computer Skills: Ability to create and maintain documents using Microsoft Office (Word, Excel, Outlook, PowerPoint).