Operations and Client Relationship Coordinator

This position is with the Ohnward Wealth & Retirement team located at Ohnward Bancshares, Inc.

About the role

The Coordinator supports Financial Advisors by managing securities-related processes, maintaining client records, assisting with client service, and ensuring compliance with financial services requirements. Key responsibilities include maintaining client databases, preparing client review materials, processing new business, ensuring compliance, and supporting client communications and relationship building.

Organizational relationships

Reports to the Chartered Financial Consultant or designated supervisor. Works closely with Chartered Financial Consultants, Financial Advisors, operations staff, clients, and external business partners.

Responsibilities

• Maintains client database records and Laserfiche files, ensuring information is accurate, current, and complete.
• Prepares and maintains accurate client review materials for new and existing accounts.
• Processes securities and fixed-related business and coordinates required documentation with appropriate companies and business partners.
• Logs, tracks, and reports transactions in accordance with Broker Dealer (Cambridge Investment Research) requirements and internal procedures.
• Provides professional, responsive client service by answering questions, coordinating follow-up, and assisting with client requests.
• Reviews client files for completeness and assists in maintaining compliance with applicable policies, procedures, and regulatory requirements.
• Supports client communication and public relations efforts, including outreach, scheduling, event planning, and relationship-building activities.
• Performs other duties as assigned.

Skills

• Demonstrates accuracy, thoroughness, attention to detail.
• Maintains strong organizational skills and the ability to prioritize multiple tasks.
• Understands basic accounting, financial services, and business processing concepts (faxing, uploading, scanning).
• Uses good judgment and discretion when handling confidential client information.
• Demonstrates proficiency with computers, electronic equipment, department-specific software, spreadsheets, and document management systems.
• Listens well to resolve client service and operational issues and assist the financial advisor team.
• Communicates clearly and professionally, both verbally and in writing (typing); confidence and professionalism on the phone are required.

Qualifications

Associate Degree: 2-4 year’s experience and/or training; or equivalent combination of education and experience. Computer proficiency with Microsoft Office products.

Benefits

• Stakeholder Bonus
• Health Insurance
• Dental Insurance
• Retirement Plan (401k) – 3% Safe Harbor Contribution + Discretionary Contribution
• 10 Observed Holidays
• PTO
• Group Term Life provided
• Short Term Disability - 100% provided by company
• Long Term Disability
• Maternity/Paternity Leave – 100% of pay
• Community Involvement
• Pay-It-Ohnward – Company Giving Program
• Grilling for Charity – Community Donations
• Thank God Its Monday (TGIM) Company Event