Operations and Advising Coordinator, School of Business & Nonprofit Management
North Park University · Chicago, IL · 2 mo ago
On-siteAdministrative$52k/yrFull-time
Responsibilities
- Support all advising and registration questions for students enrolled in graduate programs.
- Communicate to students about registration timelines and instructions.
- Maintain a communication system to track progress and contact with students and address student questions and concerns to develop an ongoing proactive response to improve student retention.
- Advise students with challenges in completing the degree/program and connect students to University resources that can assist in filling learning gaps or solving any pending issues.
- Troubleshoot student problems with the Director of Operations, or other offices around campus that can provide support.
- This includes Student Accounts, Student Engagement, Admissions, etc.
- Support and reinforce university policies, procedures, and programs that contribute to student success of SBNM students.
- Maintain communications with admissions regarding incoming graduate students
Requirements
- Bachelor's degree
- Possess a clear understanding and personal commitment to North Park University's mission of Christian higher education.
- Have a high attention to detail and excellent organizational and planning skills.
- Be student-centered, customer friendly, and hospitable.
- Proficiency with Microsoft Suite: Word, Excel, Outlook, PowerPoint, etc.
- Proactive problem-solver, see challenges and suggest solutions.
- Independently manage project timelines and seasonal responsibilities
- Embrace the North Park distinctives, city-centered, intercultural, Christian
- Ability to climb stairs and traverse campus and ability to lift and carry small packages (e.g., laptop and office supplies)
- On-campus presence required. Ability to work a Saturday or evening as needed
Qualifications
- Preferred: Ability to problem solve, think critically, and elevate issues as needed.
- Comfortable with using new technology.
- Experience using databases and working with sensitive student information.
- Experience in project management and student service in higher education
- Strong interpersonal skills and experienced in business acumen
Skills
- Excellent communication and interpersonal skills
- Attention to detail and organizational abilities
- Problem-solving and critical thinking skills
- Microsoft Suite proficiency
- Experience with databases and student information systems
- Project management and student service experience
Benefits
- Medical Insurance
- Dental Insurance
- Prescription Plan
- Flexible Spending Account
- Commuter Benefit
- Life Insurance
- Disability Insurance
- Retail Plan
- Tuition Remission
- Helwig Recreation Center
Pay
$52,000 per year
Schedule
On-campus presence required. Ability to work a Saturday or evening as needed