OPERATIONS ANALYST II - 71002407

About the role

The Operations Analyst II position within the Firearm Eligibility/Firearm Purchase Program is responsible for reviewing and analyzing criminal history records to determine firearm eligibility, training customers, and ensuring the accuracy and integrity of data.

Responsibilities

• Reviewing and processing requests in the Firearm Eligibility System (FES) queue from licensed firearm dealers to screen potential buyers’ eligibility to purchase a firearm by analyzing criminal justice information;
• Evaluating requests by analyzing criminal justice information in FES in a timely, efficient, and accurate manner and processing transactions in accordance with state and federal law;
• Submitting transactions requiring research through Computerized Criminal History (CCH) workflow;
• Analyzing and making recommendations to resolve issues and problems within the Section/Bureau/Division;
• Assisting with the Bureau's statistical duties by preparing and updating written reports, charts, letters, memoranda, procedural manuals, and other documentation in accordance with Department/other guidelines;
• Providing quality assurance on completed firearm related transactions, utilizing methodology for identifying and reporting discrepancies caused by internal or external means;
• Taking practical action to correct discrepancies or escalate them as necessary;
• Acting as a lead analyst on transactions, consulting with leadership to resolve difficult, unusual, or questionable transactions or as required by policy and procedure;
• Evaluating workflow cases to ensure quality control of information submitted through CCH workflow.

Knowledge, Skills & Abilities

• Knowledge of the criminal justice system;
• Knowledge of office and administrative principles and practices;
• Knowledge of the methods of data collection;
• Knowledge of the principles and techniques of effective communication;
• Knowledge of the FCIC/NCIC, III, CCH, and NICS information systems;
• Knowledge of customer service etiquette and ability to apply it effectively;
• Ability to communicate effectively verbally and in writing;
• Ability to use internal and external resources to perform research;
• Ability to develop and apply instructional curriculum to train others in the use of law enforcement data.

Benefits

FDLE offers a comprehensive benefits package including:

• State of Florida Tuition Waiver Program;
• Paid holidays, vacation and sick leave;
• HMO and PPO health insurance options with premiums starting as low as $50 per month;
• $25,000 in automatic life insurance coverage;
• Multiple supplemental insurance options including: dental, vision, disability and more;
• Paid maternity leave and parental leave following the birth or adoption of a child;
• Pension and investment retirement plan options;
• Tax deferred medical and child care reimbursement accounts.