OPERATIONS ANALYST II - 64054579

Your Specific Responsibilities

• Serves as primary point of contact for required training and utilization of HMS EHR enhancements required for the Clinical division in Polk and Hardee Counties.
• Advises on technology developments or software enhancements or changes to the HMS EHR.
• Provides consultation, technical training and support to end users of the HMS EHR.
• Familiar with the clinical divisions' concepts, practices, and procedures.
• Works with operations staff to evaluate and recommend new or modified enhancements to HMS EHR to support clients and staff.
• Evaluates utility of proposed software or hardware technology to HMS EHR.
• Assists Quality Assurance in testing HMS EHR system operations and processes to ensure proper functioning.
• Assists in planning, coordinating, and establishing methods, processes, and standards for work performed by staff to ensure HMS EHR needs of end users are achieved.
• Maintains a current database of all data capture software specific to a division, such as HMS EHR, Eaglesoft, PRISM, etc. for each of the divisions and programs within FDOH-Polk.
• May participate in studies, assessments, evaluations of data collection, data management, adoption of technology, and use of information to improve clinic and population health.
• Assists other divisions as appropriate and as requested in evaluation of software and technology enhancements/use in the performance of the respective division's duties.
• Provides technical assistance to other divisions as requested.
• Ensures implementation of best practices and adherence to DOH policy related to electronic data transmission, storage, HIPAA, information security standards, data archiving practices, records management, and other aspects of electronic data management.
• Assists as appropriate in analyzing and identifying appropriate data measuring progression toward goals and objectives of FDOH-Polk and the appropriate division/program.
• Participates in committees as requested for the evaluation and assessment of various electronic systems used by FDOH-Polk, such as the telephone committee.
• Participates in statewide HMS EHR user groups and work groups to promote and develop future EHR enhancements to program systems and processes.
• Removes items from the duplicate list in HMS.
• Adds and removes cash drawers as needed.
• Creates and edits new/existing users as needed.
• Creates/disables position numbers.
• Unlocks charts in HMS for clinical staff.
• Adds providers as needed.
• Resolves lab errors.
• Maintains help tickets with good documentation.
• Writes effective documentation for solved problems that can be used by other technicians to solve similar or identical problems in the future.
• Complies with HIPAA and FDOH policies as to privacy and security practices.
• Performs other duties as required.

Required Knowledge, Skills, and Abilities

Knowledge:

• Agency policies and procedures as well as Industry Best Practices related to Scheduling, Eligibility, EHR, Records Security and Safety.
• Computer use – Microsoft Office – Word, Excel, PowerPoint, Eaglesoft, HMS.
• General office procedures, equipment, and practices.
• Basic financial internal controls.
• Customer Service Techniques.
• Legal Guidance on confidentiality, HIPPA, Medical Records.
• Techniques of effective communication and coaching techniques.
• Methods and uses of data collection.
• Front desk operations including Managed Care.

Skills In:

• Excellent computer software use - Microsoft Office – Word, Excel, PowerPoint, HMS, EagleSoft.
• Managing Records within a Healthcare environment.
• Billing, coding in Healthcare.
• Writing and developing written materials (e.g. reports, policies).
• Time management with multiple priorities.
• Collecting, evaluating, and analyze data.
• Critical thinking and problem solving.
• Work and coordinate the work of others to accomplish tasks.
• Expert utilization and use of DOH software applications, HMS, Eaglesoft and related programs.
• Strong computer skills with the ability to use Microsoft Office.
• Strong verbal and written communication skills with the ability to establish/maintain effective working relationships/correspondence with others.

Abilities To:

• Establish and maintain effective working relationships with others.
• Provide expert advice and support.
• Organize work and data into a logical format meeting timelines.
• Utilize problem-solving techniques to evaluate work against standards.
• Evaluate systems and processes.
• Work independently.
• Perform research to identify best practices or resources.
• Quickly learn, apply, monitor, and train others.
• Understand and apply rules, regulations, policies and procedures relating to Medical Records.
• Prepare reports relating to clinic and clerical functions, plan, organize, and coordinate work assignments.
• Communicate timely and effectively across a variety of groups and subjects.
• Accurately proof documents and use correct grammar usage.
• Plan, organize and coordinate work activities while handling multiple priorities and deadlines.

Qualifications

• Current Florida Driver License.

Other Job-Related Requirements

• Information Custodian/Delegate: Serves as Information Custodian for assigned information sets; maintains confidentiality of the information in accordance with state and federal statutes, rules, regulations and Department of Health Information Security Privacy Policy, in accordance with Security Policy 3.9.
• Property Custodian/Delegate: Assigned responsibility for control of department assets.
• Emergency Duty: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• Confidentiality: Incumbent may have access to records containing Social Security numbers in the performance of their job duties.

Mission, Vision, and Values

Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision: To be the Healthiest State in the Nation.

Values:

• Innovation: We search for creative solutions and manage resources wisely.
• Collaboration: We use teamwork to achieve common goals & solve problems.
• Accountability: We perform with integrity & respect.
• Responsiveness: We achieve our mission by serving our customers & engaging our partners.
• Excellence: We promote quality outcomes through learning & continuous performance improvement.

Benefits

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
• Flexible Spending Accounts.
• Tuition waivers.
• And more! For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Salary: $41,500 - $44,000 annually

Posting Closing Date: 07/24/2026

Location: Bartow, FL