Operations Analyst I (5204)

OVERALL DESCRIPTION

The Operations Analyst I supports the Director of Contract Compliance with program/project support, including various administrative and technical duties such as analytical and data reporting.

Specific Responsibilities

• Develop analytical reports for the Access fleet, identifying trends related to vehicle equipment and mechanical failures and supporting corrective actions.
• Analyze on-time performance (OTP) data for contractors, drivers, and associated tours, processing and documenting all data into a demand response scheduling database.
• Coordinate and document the retirement and receipt of Access vehicles in both the demand response scheduling and vehicle maintenance databases.
• Manage an online database for all Access safety-sensitive staff, tracking new hire, annual, and driver license expiration dates.
• Track and record all contractors' liquidated damages, driver terminations, compliance holds, and vehicle maintenance.
• Prepare monthly forms for NTD (National Transit Database).
• Fill out forms for new buses and prepare paperwork for bus transfers upon contract ends.
• Develop and run specified reports to target compliance using a vehicle maintenance database for the Access Compliance Director and Officers.
• Measure the effectiveness of established maintenance programs and report findings to the immediate manager, recommending improvements to vehicle reliability, availability, cleanliness, and safety.
• Maintain and update internal Access Key Performance Indicator (KPI) reports required for SEPTA and the FTA on a monthly, semi-annual, or annual basis.
• Analyze contractor drivers’ records for valid/current licenses in accordance with applicable State laws, reviewing submitted criminal abstracts for contract adherence, and notifying the Compliance Director and contractors of any violations.
• Coordinate resolution of motor vehicle violation issues with city and state agencies, ensuring contractors resolve issues in a timely manner, and recording and updating all transactions in appropriate databases.
• Establish and maintain a digital library for organizing and filing of all Access Paratransit contracts and related documents, improving access and allowing systematic tracking of contractual changes in scope, terms, and conditions, as well as other information included in the contracts. Provide periodic reports to the Director of Contract Compliance with key performance indicators (KPI) and other statistical information pertaining to Paratransit operations.
• Provide documentation as required for contractual issues arising from review of the daily Control Center reports, reviewing with the Director of Contract Compliance for contractual remedies.
• Perform other duties as assigned.

Qualifications and Experience

• Bachelor’s degree required with some previous analytical experience preferred.
• An equivalent combination of experience and education (two (2) years of experience equates to one (1) year of formal education) may be considered in lieu of the Bachelor’s degree requirement.
• Familiarity with multi-modal public transit systems - i.e., Bus/Light Rail/Heavy Rail/Commuter Rail/Paratransit operations preferred.
• Strong personal computer skills required. Must be proficient in Power BI, MS software, and Crystal reports applications as well as familiarity with Access. An exercise to measure the applicant’s proficiency in Crystal reports and/or MS Access will be administered at the time of interview.
• Able to prepare reports and maintain written as well as computer-based records required.
• Strong interpersonal skills required to deal effectively with a wide range of individuals at all levels and a strong work ethic.
• Excellent analytical, verbal, and written communication skills required.

Why Join Our Team?

• Comprehensive Healthcare Coverage – Medical, prescription, dental, and vision plans with little to no employee premiums.
• Retirement Security – Participate in a Defined Benefit Pension Plan and a 457B Deferred Compensation Plan to build your financial future.
• Work-Life Balance – Enjoy paid parental leave, generous vacation time, and paid holidays to recharge and spend time with loved ones.
• Employee Wellness – Access wellness programs and resources to support your physical, mental, and emotional well-being.
• Invest in Your Growth – We offer tuition reimbursement to support your education and career advancement.
• Student Loan Assistance – Our positions qualify for the Public Service Loan Forgiveness (PSLF) program, helping you manage and reduce student debt.
• Free Travel Perks – Receive a FREE SEPTA Transportation Pass, giving you unlimited access to all SEPTA services!

Join us and take advantage of these incredible benefits while making a difference in your community!

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🚆 SEPTA is an Equal Opportunity Employer.