Operations Analyst – HR: Employment (NYCT)

Position Objective

The purpose of this position is to administer and support activities and process transactions for the Human Resources Employment area.

Responsibilities

• Gather, validate, and maintain data and other transaction inputs
• Gather forms and track status
• Enter transactions in PeopleSoft and the service request management tool
• Retrieve, index, and review scanned documents and forms
• Provide satisfactory customer service by receiving, analyzing, researching, and seeking a resolution to assigned inquiries
• Integrate across COE teams to document, research, and resolve basic issues and errors as assigned. Understand when to resolve or escalate to a supervisor
• Perform/support cyclical processing and period-end activities
• Complete assignments as delegated by the supervisor
• Comply with MTA and COE policies, practices, and procedures
• Develop and update operating procedures and training materials as needed
• Understand the MTA and COE vision, including how individual responsibilities fit into the long-term strategies
• Track and report the status of work
• Maintain an appropriate level of process, functional, and technical knowledge and participate in training to continue to develop such knowledge
• Support other team members as appropriate
• Ensure that all assignments are completed with the highest quality and within agreed-upon Service Level Agreement guidelines and Key Performance Indicator targets
• Support additional Employment functions as needed, i.e., civil and non-civil service processing, UCM, Siebel, etc.
• Adhere to the team budget
• Identify and implement continuous improvement initiatives as assigned
• Participate in user groups as necessary
• Identify and document input to the knowledge management tool

Required Skills and Abilities

• Possess specific work experience for HR Employment
• Working knowledge and use of PeopleSoft or related database software
• Ability to work in a team environment
• Ability to process requests consistently with general supervision
• Ability to assess problems and promptly resolve or identify an appropriate team to resolve
• Strong oral and written communication skills
• Strong interpersonal skills with the ability to work with and collaborate across the COE at all levels within and outside the organization
• Strong time management skills and the ability to manage individual assignments
• Strong attention to detail
• Ability to handle sensitive situations and maintain a high degree of confidentiality

Preferred Skills and Knowledge

• Understanding of MTA HR policies and procedures
• Familiarity with performance metrics and the ability to meet identified targets
• Working knowledge of service request management tools
• Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications

Required Education and Experience

• High School Diploma or GED
• Minimum three (3) years of experience in HR, Employment data processing, or other related area

Preferred Education and Experience

• Bachelor's degree or Associate's degree with relevant experience in Business or related field
• Shared Services experience

Other Information

• May need to work outside of normal work hours (i.e., evenings and weekends)
• Travel may be required to other MTA locations or other external sites
• According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission")

Salary Range: $45,125 (TCU)

Dept/Div: HR Center of Excellence

Supervisor: Manager, HR Operations

Location: 149 Pierrepont St, Brooklyn, NY 11201

Hours of Work: 7:30 am - 4 pm; 8 Hours per day

This is a resume-based position represented by the Transportation Communications Union (TCU)