Operations Analyst

Location: SAFCO Corporate Headquarters, Pompano Beach, Florida. This is an in-office position; candidates must currently live in the area or be willing to relocate.

About the role

The Operations Analyst plays an important role in both the day-to-day management of vehicle titles and the continued improvement of processes throughout our Titles and Operations functions. This position is for a detail-oriented professional who is comfortable with daily operations while also using analytical and technical skills to automate reporting, improve workflows, and support informed business decisions.

Responsibilities

• Receive repossessed-vehicle titles from tag offices and coordinate the submission of titles to the appropriate auctions.
• Prepare check requests for payments to tag offices.
• Ensure the accurate placement of liens and the timely release of liens following loan payoff.
• Maintain accurate paper and electronic title inventories.
• File and mail documents to auctions to support vehicle sales and title processing.
• Review title statuses, investigate discrepancies, and proactively resolve issues.
• Support the Loss Mitigation Department with title-related needs.
• Assist with title audits and report reconciliation.
• Analyze workflows to identify opportunities for process improvement and greater operational efficiency.
• Build reports using SQL and Python to automate processes and reporting.
• Create dashboards using data-visualization software to support operational decision-making.
• Develop and present ideas to senior leadership regarding risk mitigation and operational precision.
• Support the Finance Department with forecasting, modeling, and work involving our capital-markets partners and securitizations.
• Communicate effectively with customers, dealers, and internal teams by telephone, email, and Microsoft Teams.

Requirements

• A bachelor’s degree in Finance, Data Science, Industrial Engineering, Business Management, Accounting, Computer Science, or a related discipline.
• Zero to two years of professional experience. Recent graduates looking to begin their careers are encouraged to apply.
• A willingness to handle hands-on daily responsibilities, including manual processing and filing, while also driving operational excellence and workflow improvements.
• Strong Microsoft Excel skills.
• Strong analytical abilities and exceptional attention to detail.
• SQL or Python experience is a plus.
• Bilingual proficiency in English and Spanish or English and Portuguese is preferred but not required.