Operations Analyst

Responsibilities

• Analyze end-to-end Trade Finance operational processes, including Import and Export Letters of Credit and Documentary Collections, to identify gaps and efficiency opportunities.
• Support the processing of Import and Export Letters of Credit, including issuance, advising, confirmations, settlements, and financing activities.
• Review and improve operational workflows to enhance accuracy, turnaround time, and risk controls.
• Collaborate with technology, product, and operations teams to support system enhancements and process automation initiatives.
• Participate in system testing (QA) and (UAT), including preparation of test cases, execution, and issue resolution for trade finance platforms.
• Ensure all operational activities comply with ICC rules (e.g., UCP, URC, ISBP), internal policies, and regulatory requirements.
• Maintain and update process documentation, standard operating procedures, and user guides.
• Support invoicing, commission processing (advance and arrears), and daily accrual activities.
• Affiliate in managing syndicated Letter of Credit transactions and complex trade structures from an operational standpoint.
• Provide data analysis, reporting, and insights to support operational performance and decision-making.
• Support change management, including communication and training for new processes and system updates.

Qualifications and Skills

• Bachelor's degree required; Master's degree preferred.
• Proven experience in Trade Finance Operations, with strong knowledge of Letters of Credit and Documentary Collections.
• Strong understanding of ICC rules (UCP, URC, ISBP) and trade finance regulatory requirements.
• Experience in process improvement, operations analysis, or workflow optimization.
• Strong attention to detail, risk awareness, and ability to operate in a high-volume, control-focused environment.
• Familiarity with trade finance systems and operational workflows.
• Certificate for Documentary Credit Specialist (CDCS) is an advantage.
• Excellent analytical, problem-solving, and stakeholder communication skills.