Operations Analyst

Key Responsibilities

• Own the NCM Program Scorecards: deliver regular data updates, evolve metrics and measurements based on business priorities, and provide recommendations for automating data flows to ensure timely, accurate, and efficient scorecard maintenance.
• Lead Quarterly ELT/SLT Goal Tracking: design and implement measurement systems to accurately assess completion rates and progress; collaborate with stakeholders to brainstorm, evaluate, and integrate new data sources to strengthen goal visibility and accountability; work with leadership to identify new measures that accurately reflect targeted outcomes.
• Partner with Finance: attend Finance meetings and working sessions to identify opportunities for deeper operational data and reporting; develop leading-indicator dashboards and analyses that connect operational performance to financial outcomes.
• Deliver ad-hoc operational reporting and analysis to support the COO and leadership team, including rapid response to emerging business questions through data extraction, transformation, visualization, and insightful narrative.
• Gather and analyze business and operational requirements through stakeholder interviews, process review, and needs assessment to define and prioritize reporting, scorecard, and analytics solutions.
• Design, develop, test, deploy, and maintain formatted reports, interactive dashboards, visualizations, and supporting database structures (tables, views, stored procedures) using modern BI and data tools.
• Affiliate with data integration routines, ETL/ELT processes, data pipelines, quality validation, and automation initiatives to ensure reliable data availability for operational analytics.
• Contribute to data discovery, profiling, source-to-target mapping, lineage, and quality efforts to maintain trustworthy operational data assets.
• Collaborate with Data Engineering, Data Stewardship, Architecture, and cross-functional teams to align solutions with enterprise standards, governance policies, and the Value Creation Blueprint.
• Prepare documentation, project proposals, and status updates; participate in agile or iterative delivery methodologies; and proactively identify opportunities for process improvement and analytics maturity.

Essential Qualifications

• Bachelor’s degree in Management Information Systems (MIS), Business Analytics, Finance, Operations, Computer Science, or a related field; MBA or financial background preferred.
• 3–5 years of experience in a Business Analyst, Programmer/Analyst, BI Developer, Report Developer, or Operations Analyst role within an IT, Data, or Finance environment.
• Strong experience with data warehousing, data modeling, relational databases (RDBMS), SQL, and BI/reporting tools (e.g., Tableau, Power BI).
• Demonstrated success building and maintaining executive-level scorecards, operational dashboards, and goal-tracking mechanisms.
• Excellent verbal and written communication skills with the ability to translate complex operational data into clear insights for senior leadership and Finance partners.
• Highly analytical with strong problem-solving, critical-thinking, and attention-to-detail skills; proven ability to work independently while driving results in a fast-paced environment.
• Experience partnering with Finance or leadership teams and working with financial/operational data as leading indicators is strongly preferred.
• Self-starter with high accountability, confidentiality, and professional presence; capable of organizing and prioritizing multiple deliverables.
• Familiarity with data automation, ETL/ELT concepts, and agile/spiral methodologies; enthusiasm for learning and applying new technologies.