OPERATIONS ANALYST

This position supports the analytical efforts of the MSR Transaction Management and Collateral teams to improve MSR operational processes. The MSR Operations Analyst will manage operations data from multiple clients and platforms, including supporting initiatives for data integrity and normalization, and assist the collateral team in integrating data required to manage and report on custodial feeds, pool issuance reports, and internal data repositories. Responsible for conducting research and analysis on collateral data and reporting findings to respective teams and management. Supports the transaction team in reconciling new loan data and performing edit checks to ensure data integrity in the database. Requires the ability to build database tables and create SQL queries to support operational improvement.

Responsibilities

• Develop and maintain a centralized SQL-based data repository supporting collateral management and pool certification activities, ensuring data integrity, governance, and audit readiness.
• Lead data quality, reconciliation, and consolidation efforts for loan-level datasets to ensure reporting accuracy and operational reliability.
• Analyze databases and operational workflows to identify inefficiencies, conduct root-cause analysis, and implement data-driven process improvements.
• Design, automate, and optimize management reporting and dashboards to provide actionable insights for operational and strategic decision-making.
• Perform detailed loan-level reconciliations across servicing systems, custodial records, and investor reporting platforms, resolving variances and mitigating risk.
• Develop complex SQL queries to extract, transform, and analyze data in support of reporting, modeling, forecasting, and departmental initiatives.
• Establish standardized analytical frameworks and reporting methodologies to improve operational consistency and scalability.
• Manage cross-functional projects and support departmental initiatives, ensuring timely execution and stakeholder alignment.
• Provide analytical support for audits, compliance reviews, and leadership requests, along with other duties as assigned.

Requirements

• Bachelor’s or MBA degree in any concentration with exposure to relevant technical skills, or equivalent work experience.
• 1+ years of experience in an analytical or reporting environment is a plus.
• Proficiency with Microsoft Office Suite (Outlook, Excel, PowerPoint, Word, Access).
• Previous experience with operations data preferred.
• Advanced proficiency in MS Excel and MS Access.
• Experience working with Microsoft SQL Server Management Studio.
• Python programming knowledge recommended.
• Highly organized with the ability to work under pressure, meet deadlines, and maintain focus.
• Ability to maintain confidentiality.
• Strong oral and written communication skills.
• Strong analytical and problem-solving skills.

Pay

$70,000 – $80,000 per year.