Operations Analyst

About the role

The New York City Department of Youth and Community Development (DYCD) supports youth and community services through contracts with community-based organizations throughout New York City. DYCD Youth Services encompasses programs such as BEACON, COMPASS, CORNERSTONE, RHY, SNL, and CACFP programming, offering support for high-quality after-school services through funding, monitoring, coaching, capacity building, evaluation, and advocacy.

Responsibilities

• Develop and enhance Youth Services Operations datasets and systems, utilizing all available resources to proactively design and deploy workflows to optimize Operational processes.
• Collect, format, and analyze complex data to identify trends and relationships, summarizing findings into actionable insights.
• Communicate with contractors to address questions, clarify policies & contract requirements, provide technical assistance, and coordinate on special projects.
• Collaborate with specialized teams in the Youth Services Operations unit to provide data analytics support for day-to-day functions and special projects in service of DYCD Youth Services and/or other city initiatives.
• Review contract and performance-related documents and data, ensuring provider compliance with contractual and programmatic requirements.
• Complete performance reports, data requests, and other related documents and submit them to supervisor within the prescribed contract deadlines.
• Identify and document deficiencies, outlining clear recommendations and next steps for resolution.
• Monitor and review program/agency submission of required information, documentation, and data entry.

Requirements

• Minimum Qualifications: A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or a high school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or education and/or experience which is equivalent to "1" or "2" above, with at least one year of experience as described in "1" above.
• Preferred Skills: Proficiency with MS 365 applications (Word, PPT, Excel, SharePoint, Forms); advanced experience in Excel or other spreadsheet management software; familiarity with designing and building data collection surveys; experience in Visual Basic for Applications (VBA); experience using Power Automate or other automation tools; extensive experience navigating multiple data systems with varied infrastructures; ability to collaborate closely and work independently to manage multiple competing priorities/deadlines; expertise in afterschool program models; excellent communication skills; strong organizational skills, attention to detail, timeliness, and ability to thrive in a fast-paced environment.

Qualifications

• New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Benefits

The City of New York offers a comprehensive benefits package, including health insurance, retirement plans, paid time off, and more. Please visit the City’s Benefits Administration website for details.

Schedule

The schedule for this position is typically full-time, Monday through Friday, with occasional evening and weekend work as needed.

Pay

The pay range for this position is determined by the City’s Civil Service Salary Schedule and can vary based on factors such as experience, education, and qualifications. For more information, please refer to the City’s Civil Service Salary Schedule.