Operations Agent - DTW (Part-Time)
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We must not repeat job title as heading. We must not put Job ID etc. Remove boilerplate: EEO, legal, etc. Also remove navigation, cookie, etc. We need to preserve substantive info.
Let's parse content:
- Department Ground Operations Our Company Promise: description about commitment. Could be "About the role" maybe? Actually "Our Company Promise" is about company values. Could be considered "About the role". We'll include a section "About the role" with that paragraph.
- Job Description: includes external applicants only: Michigan resident, not interviewed in last 12 months. That's eligibility criteria. Could be part of "Requirements" maybe? Or "Qualifications". We'll treat as part of "Requirements" (eligibility). Also includes Pay & Benefits section: Pay $21.01 per hour, overtime, shift premiums, benefits list: free flights, 401k match, profit sharing, health insurance, etc. Also link to benefits. So we have Pay and Benefits sections.
- "Looking for a role where you help flights take off safely..." is description of role. Could be part of "About the role" or "Responsibilities". We'll include in About the role.
- Additional details: part-time opportunity, schedule details, training, CBA, etc. This is Schedule and maybe Qualifications.
- Responsibilities: big list.
- Knowledge, Skills And Abilities: list.
- Education: No education requirement.
- Experience: Preferred: Two years of airline/military related work experience...
- Licensing/Certification: Must be able to obtain a SIDA badge, valid state motor vehicle operator's license, maybe Customs Seal.
- Physical Abilities: lift 70 lbs, climb, bend, etc.
- Other Qualifications: well-groomed appearance, US citizen/auth to work, at least 18, attendance standards, shift work/overtime, foreign language desirable.
- Pay Rate $21.01 (duplicate). Also note about 401k vesting etc.
We need to avoid duplication.
We'll create sections:
About the role
: include company promise paragraph, description of role (help flights take off safely, etc.), maybe also note part-time? But schedule separate.
Responsibilities
: the big list.
Requirements
: maybe combine eligibility (Michigan resident, not interviewed in last 12 months), US citizenship/auth to work, at least 18, ability to obtain SIDA badge, valid state motor vehicle license, physical ability to lift 70 lbs, etc. Also maybe include experience preferred? Could be Qualifications.
Qualifications
: Education (no requirement), Experience preferred (two years airline/military related), Licensing/Certification (SIDA badge, state license, possibly Customs Seal), Other Qualifications (well-groomed appearance, attendance standards, shift work/overtime, foreign language desirable). Could also include Knowledge, Skills And Abilities as Skills section.
Skills
: Knowledge, Skills And Abilities list.
Benefits
: Fly for free, 401k match, profit sharing, competitive health insurance, etc.
Pay
: Pay $21.01 per hour, opportunity for future increase per CBA, overtime, shift premiums.
Schedule
: Part-time, generally 32 hours over 5 days, schedules seniority-based bidding, training 4-6 weeks, after training 6.5-hour shifts over 5 days, potential mandatory overtime, early mornings, late nights, weekends, holidays, shift work.
We must not include sections with filler like "commensurate with experience". We have actual content.
We must not repeat job title. Not include Job ID etc.
We must not include boilerplate EEO etc. Remove that paragraph at end about fair hiring practices. Also remove "Please print/save this job description because it won't be available after you apply." and "Job Posting End Date". Also remove "Southwest Airlines is an Equal Opportunity Employer." etc.
We must preserve all substantive info. Ensure we don't lose any.
Let's extract exact text for each.
About the role:
- "Department Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer."
- "Looking for a role where you help flights take off safely and on time? Join our Operations Agents at the gate and be the reason flights run smoothly. You’ll help Customers board, check flight details like weight and balance, and talk with other airport Teams to keep things running smoothly. Every day, you’ll help our flights stay on schedule and make sure our Customers feel cared for and our Crews have what they need. Whether you’re new to aviation or looking to grow, this role gives you the chance to learn and be part of something big. See what a day as an Operations Agent looks like: swa.is/DayWithOpsAgent"
We can combine.
Responsibilities: the big list after "Responsibilities". We'll copy as - items.
Knowledge, Skills And Abilities: list after that heading.
Education: "No education requirement"
Experience: "Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions"
Licensing/Certification: "Must be able to obtain a SIDA badge and meet all local airport requirementsMust possess a valid state motor vehicle operator's licenseMay be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights"
Physical Abilities: list.
Other Qualifications: list.
We need to decide where to put Physical Abilities. Could be part of Qualifications or Requirements. Since we have Requirements section for eligibility, maybe Physical Abilities goes under Requirements. But we also have Qualifications for experience, licensing, etc. Let's allocate:
Requirements: eligibility (Michigan resident, not interviewed in last 12 months), US citizenship/auth to work, at least 18, ability to obtain SIDA badge, valid state motor vehicle license, physical ability to lift 70 lbs, climb, bend, kneel, stand, carry heavy items up/down jetway stairs, wear prescribed uniform, etc. Also maybe include attendance standards? That's other qualifications.
Qualifications: Education (no requirement), Experience preferred, Licensing/Certification (SIDA badge, state license, Customs Seal), Other Qualifications (well-groomed appearance per Company appearance standards, attendance standards, shift work/overtime, foreign language desirable). Could also include Knowledge, Skills And Abilities as Skills.
Skills: Knowledge, Skills And Abilities list.
Benefits: list.
Pay: Pay $21.01 per hour, opportunity for future increase per CBA, overtime, shift premiums.
Schedule: Part-time details.
We must avoid duplication: Pay Rate $21.01 appears also in Pay & Benefits section; we already have Pay.
We must not include the note about 401k vesting etc? That's part of Benefits details; we can include.
We must not include the link to benefits? Could include as part of Benefits.
We must not include the "Explore more benefits you’ll love: https://careers.southwestair.com/benefits" maybe keep as part of Benefits.
We must not include the "See what a day as an Operations Agent looks like: swa.is/DayWithOpsAgent" maybe keep in About the role.
Now produce HTML.
We'll need to ensure proper nesting:
About the role
... maybe multiple paragraphs.
For lists: - ...
.
We must not include any extra text outside HTML fragment.
Let's craft.
First, About the role:
Paragraph 1: Department Ground Operations Our Company Promise ... (the promise). We'll combine into one paragraph.
Paragraph 2: Looking for a role where you help flights take off safely ... (the invitation). Include the link.
We'll output:
About the role
Department Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Looking for a role where you help flights take off safely and on time? Join our Operations Agents at the gate and be the reason flights run smoothly. You’ll help Customers board, check flight details like weight and balance, and talk with other airport Teams to keep things running smoothly. Every day, you’ll help our flights stay on schedule and make sure our Customers feel cared for and our Crews have what they need. Whether you’re new to aviation or looking to grow, this role gives you the chance to learn and be part of something big. See what a day as an Operations Agent looks like: swa.is/DayWithOpsAgent
But we must not add extra markup like ? The instruction didn't forbid links; it's okay to keep them. It's substantive.
Now Responsibilities: copy the list after "Responsibilities". Let's extract each sentence as list item.
Responsibilities text:
"Provides friendly service to and maintains positive relationships with all internal and external Customers
Works in a cooperative spirit to ensure the success of our Company
Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
Works in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes.
Opens and closes the stations, advising Dispatch of same
Handles Station AMS and radio communications traffic as needed
Coordinates loading and unloading of aircraft by monitoring ramp activities
Answers station operations' telephones
Advises Gate Agents when boarding will begin
Prepares dispatch release forms and collects weather reports from Ops Suite for the Crew
Arranges for fueling of aircraft as required
Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals
Closes out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departure
Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning
Operates boarding bridge, coordinates boarding and deplaning Customers
Works with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts
Checks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to ramp
Writes and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for.
Checks that all board mail and Company material is dispatched and sent to indicated Stations
Receives, refers, or makes paging calls and makes paging announcements, as appropriate.
Keeps other station personnel advised of flight movements, weather conditions, and irregular operations
Prepares statistical reports to record information from trip papers. Operates equipment for flight information display systems and updates system when operationally necessary
Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
Provides friendly service to all co-workers and Customers. Performs
About the role
... maybe multiple paragraphs.
For lists:- ...
About the role
Department Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Looking for a role where you help flights take off safely and on time? Join our Operations Agents at the gate and be the reason flights run smoothly. You’ll help Customers board, check flight details like weight and balance, and talk with other airport Teams to keep things running smoothly. Every day, you’ll help our flights stay on schedule and make sure our Customers feel cared for and our Crews have what they need. Whether you’re new to aviation or looking to grow, this role gives you the chance to learn and be part of something big. See what a day as an Operations Agent looks like: swa.is/DayWithOpsAgent
But we must not add extra markup like ? The instruction didn't forbid links; it's okay to keep them. It's substantive. Now Responsibilities: copy the list after "Responsibilities". Let's extract each sentence as list item. Responsibilities text: "Provides friendly service to and maintains positive relationships with all internal and external Customers Works in a cooperative spirit to ensure the success of our Company Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights Works in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Opens and closes the stations, advising Dispatch of same Handles Station AMS and radio communications traffic as needed Coordinates loading and unloading of aircraft by monitoring ramp activities Answers station operations' telephones Advises Gate Agents when boarding will begin Prepares dispatch release forms and collects weather reports from Ops Suite for the Crew Arranges for fueling of aircraft as required Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals Closes out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departure Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning Operates boarding bridge, coordinates boarding and deplaning Customers Works with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts Checks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to ramp Writes and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. Checks that all board mail and Company material is dispatched and sent to indicated Stations Receives, refers, or makes paging calls and makes paging announcements, as appropriate. Keeps other station personnel advised of flight movements, weather conditions, and irregular operations Prepares statistical reports to record information from trip papers. Operates equipment for flight information display systems and updates system when operationally necessary Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty Provides friendly service to all co-workers and Customers. Performs