Operations Agent - DEN (Part-Time)

Pay & Benefits

• Pay: $21.08 per hour, with opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position
• Opportunities for overtime and shift premiums
• Fly for free, as a privilege, on any open seat on all Southwest flights (eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution up to 10% of your eligible earnings
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents, with coverage options that start from the first day of employment (30 days to select and enroll; coverage retroactively available to first day)

Responsibilities

• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Works in a cooperative spirit to ensure the success of our Company
• Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
• Works in airport operation office, gate area, jetways and air freight facilities; may be exposed to a wide variety of weather conditions and jet and machinery noise and fumes
• Opens and closes the stations, advising Dispatch of same
• Handles Station AMS and radio communications traffic as needed
• Coordinates loading and unloading of aircraft by monitoring ramp activities
• Answers station operations' telephones
• Advises Gate Agents when boarding will begin
• Prepares dispatch release forms and collects weather reports from Ops Suite for the Crew
• Arranges for fueling of aircraft as required
• Prepares weight and balance forms; advises Dispatch, FLIFO and Stations of flight departures / arrivals
• Closes out flights; files and maintains accurate flight papers
• Ascertains that aircraft are properly cleaned and provisioned prior to departure
• Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning
• Operates boarding bridge, coordinates boarding and deplaning Customers
• Works with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts
• Checks baggage, when necessary; uses jetway stairs frequently to carry items from jetway to ramp
• Writes and submits irregularity reports as required
• Checks cargo on hand to see that it is properly logged and accounted for
• Checks that all board mail and Company material is dispatched and sent to indicated Stations
• Receives, refers, or makes paging calls and makes paging announcements, as appropriate
• Keeps other station personnel advised of flight movements, weather conditions, and irregular operations
• Prepares statistical reports to record information from trip papers
• Operates equipment for flight information display systems and updates system when operationally necessary
• Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
• Provides friendly service to all co-workers and Customers
• Performs special task or assignments as delegated by Supervisor or Station Management personnel
• Responsible for ground security and assuring operations follow security procedures
• May perform the duties of a Freight Agent
• May perform other job duties as directed by Employee's Leaders

Requirements

• Must be able to work well with others as part of a team, meet the public, and work under stressful situations
• Must be GSC qualified
• Must comply with DOT drug and alcohol testing program
• Must be able to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
• Must be able to type and/or use a computer keyboard with sufficient speed to meet demands of the job
• Must successfully complete Operations Agent training program with a 90% or greater average and evaluation / probationary period
• Must be aware of hazardous situations and be able to handle emergencies as needed
• Able to work under pressure and handle many functions at once with many different offices and/or groups of people
• Must work under tight time constraints to accomplish quick turns of aircraft
• Must possess good written and oral skills
• Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
• Must be able to effectively communicate verbally by telephone, face to face and public address systems
• Must be able to be alert to moving vehicles or aircraft and use radio equipment
• Must be able to communicate information and instructions verbally or via radio equipment
• No education requirement
• Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions
• Must be able to obtain a SIDA badge and meet all local airport requirements
• Must possess a valid state motor vehicle operator's license
• May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
• Must be able to lift and move items of 70 pounds and/or more
• Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
• Must be able to carry heavy items up and down jetway stairs
• Must maintain the ability to wear prescribed uniforms
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Ability to work shift work and/or overtime
• Foreign language skills are desirable, but not required

Schedule

• This is a part-time opportunity; Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process
• New Hires will complete 4-6 weeks of training consisting of 8-hours of classroom or on-the-job training over 5 days each week
• After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime
• This role is part of a Collective Bargaining Agreement (CBA); work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays
• Mandatory overtime may be required to support flight operations; there are also opportunities to trade shifts
• U.S. citizenship or current authorization to work in the U.S. required; no current or future work authorization sponsorship available