Operations Agent - DJT (Part-Time)
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
Thus we need to parse the posting and extract sections: About the role (maybe from "Our Company Promise" and "Job Description"?). Responsibilities (list). Requirements (maybe Knowledge, Skills And Abilities, Education, Experience, Licensing/Certification, Physical Abilities, Other Qualifications). Skills (maybe part of Knowledge, Skills And Abilities). Benefits (list). Pay (explicit). Schedule (part-time details). Also maybe "Additional details" includes schedule.
We must not include boilerplate like EEO statement, "We’re committed to fair hiring practices..." etc. Also remove "Job Posting End Date", "Please print/save this job description because it won't be available after you apply." Also remove "Looking for a role where you help flights take off safely and on time? Join our Operations Agents..." maybe part of About the role.
We need to preserve all substantive info. So we need to include details like pay $21.01 per hour, overtime, shift premiums, benefits list (fly for free, 401k match, profit-sharing, health insurance). Also schedule: part-time, 32 hours over 5 days, training 4-6 weeks, after training 6.5-hour shifts over 5 days, potential mandatory overtime, schedules based on seniority, early mornings, late nights, weekends, holidays, mandatory overtime possible, shift trading.
Also include "U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available." That's a requirement.
Also "Must be able to obtain a SIDA badge and meet all local airport requirements", "Must possess a valid state motor vehicle operator's license", "May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights". Also physical abilities: lift 70 lbs, climb, bend, kneel, stand, carry heavy items up/down jetway stairs, wear uniform.
Also "Education No education requirement". "Experience Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions". Also "Knowledge, Skills And Abilities" list many items.
We need to decide sections: About the role (maybe combine company promise and job description overview). Responsibilities (list). Requirements (maybe combine Education, Experience, Licensing/Certification, Physical Abilities, Other Qualifications, Knowledge, Skills And Abilities). Skills (maybe part of Knowledge, Skills And Abilities but we can combine into Requirements). Benefits (list). Pay (explicit). Schedule (details). We must avoid thin sections; maybe combine some.
But instruction: "Prefer a few substantive sections over many thin ones." So we could have sections: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. That's six sections, each substantive.
We must not include headings with empty content. Ensure each heading has content.
We need to format lists with
- . For prose, use
.
We must not repeat job title as heading. No job ID.
We must remove boilerplate: EEO statement, "We’re committed to fair hiring practices..." etc. Also remove "Please print/save this job description..." etc. Also remove "Job Posting End Date". Also remove "Looking for a role where you help flights take off safely and on time? Join our Operations Agents at the gate and be the reason flights run smoothly." That's maybe part of About the role but it's promotional; we can keep as prose.
We need to preserve all substantive info; that includes the promotional sentences? They are substantive? They describe role; we can keep.
Now craft HTML.
First, About the role: combine "Our Company Promise" paragraph and the job description overview (starting "Looking for a role where you help flights take off safely and on time? Join our Operations Agents at the gate...") plus maybe "See what a day as an Operations Agent looks like: swa.is/DayWithOpsAgent". Also "Additional details This is a part-time opportunity." maybe schedule.
But schedule we will put in Schedule section.
Thus About the role: include company promise paragraph, the invitation paragraph, and maybe the link to day with ops agent.
Let's extract:
Our Company Promise: "We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer."
Job Description For external applicants only: Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Florida. Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Operations Agent position at DJT within the last 12 months.*** (that's eligibility criteria; maybe part of About the role or Requirements? It's about applicant eligibility; could be in Requirements.)
But we might treat that as part of Requirements (eligibility). However we have separate Requirements section; we can include that there.
But the instruction: "Prefer a few substantive sections over many thin ones." So we could include eligibility in Requirements.
Thus About the role: just company promise and the descriptive paragraph about role (Looking for a role...). Also maybe the "See what a day as an Operations Agent looks like: swa.is/DayWithOpsAgent". We'll include as prose.
Now Responsibilities: list all responsibilities bullet points. The responsibilities section is a long paragraph with many sentences separated by spaces. We need to convert each duty into a
- . The text: "Provides friendly service to and maintains positive relationships with all internal and external CustomersWorks in a cooperative spirit to ensure the success of our CompanyResponsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flightsWorks in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Opens and closes the stations, advising Dispatch of sameHandles Station AMS and radio communications traffic as neededCoordinates loading and unloading of aircraft by monitoring ramp activitiesAnswers station operations' telephonesAdvises Gate Agents when boarding will beginPrepares dispatch release forms and collects weather reports from Ops Suite for the CrewArranges for fueling of aircraft as requiredPrepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivalsCloses out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departureCoordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaningOperates boarding bridge, coordinates boarding and deplaning CustomersWorks with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding countsChecks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to rampWrites and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. Checks that all board mail and Company material is dispatched and sent to indicated StationsReceives, refers, or makes paging calls and makes paging announcements, as appropriate. Keeps other station personnel advised of flight movements, weather conditions, and irregular operationsPrepares statistical reports to record information from trip papers. Operates equipment for flight information display systems and updates system when operationally necessaryProperly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on dutyProvides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnelResponsible for ground security and assuring operations follow security proceduresMay perform the duties of a Freight Agent. Further information can be found in the Freight Agent PAQMust be able to meet any physical ability requirements listed on this descriptionMay perform other job duties as directed by Employee's Leaders"
We need to split into sensible list items. Could break at each sentence or clause. But we must preserve all substantive information; we can keep as a single paragraph? But instruction says use
- for any list of duties/requirements/benefits. So we need to make a list. We'll split by clear delimiters: each sentence ends with a period. We'll create
- for each sentence.
Let's extract sentences:
1. Provides friendly service to and maintains positive relationships with all internal and external Customers.
2. Works in a cooperative spirit to ensure the success of our Company.
3. Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights.
4. Works in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes.
Actually that's two sentences: "Works in airport operation office, gate area, jetways and air freight facilities." and "May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes."
5. Opens and closes the stations, advising Dispatch of same.
6. Handles Station AMS and radio communications traffic as needed.
7. Coordinates loading and unloading of aircraft by monitoring ramp activities.
8. Answers station operations' telephones.
9. Advises Gate Agents when boarding will begin.
10. Prepares dispatch release forms and collects weather reports from Ops Suite for the Crew.
11. Arranges for fueling of aircraft as required.
12. Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals.
Two sentences: "Prepares weight and balance forms." and "Advises Dispatch, FLIFO and Stations of flight departures / arrivals."
13. Closes out flights; files and maintains accurate flight papers.
14. Ascertains that aircraft are properly cleaned and provisioned prior to departure.
15. Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning.
16. Operates boarding bridge, coordinates boarding and deplaning Customers.
17. Works with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts.
18. Checks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to ramp.
Two sentences.
19. Writes and submits irregularity reports as required.
20. Checks cargo on hand to see that it is properly logged and accounted for.
21. Checks that all board mail and Company material is dispatched and sent to indicated Stations.
22. Receives, refers, or
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. Thus we need to parse the posting and extract sections: About the role (maybe from "Our Company Promise" and "Job Description"?). Responsibilities (list). Requirements (maybe Knowledge, Skills And Abilities, Education, Experience, Licensing/Certification, Physical Abilities, Other Qualifications). Skills (maybe part of Knowledge, Skills And Abilities). Benefits (list). Pay (explicit). Schedule (part-time details). Also maybe "Additional details" includes schedule. We must not include boilerplate like EEO statement, "We’re committed to fair hiring practices..." etc. Also remove "Job Posting End Date", "Please print/save this job description because it won't be available after you apply." Also remove "Looking for a role where you help flights take off safely and on time? Join our Operations Agents..." maybe part of About the role. We need to preserve all substantive info. So we need to include details like pay $21.01 per hour, overtime, shift premiums, benefits list (fly for free, 401k match, profit-sharing, health insurance). Also schedule: part-time, 32 hours over 5 days, training 4-6 weeks, after training 6.5-hour shifts over 5 days, potential mandatory overtime, schedules based on seniority, early mornings, late nights, weekends, holidays, mandatory overtime possible, shift trading. Also include "U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available." That's a requirement. Also "Must be able to obtain a SIDA badge and meet all local airport requirements", "Must possess a valid state motor vehicle operator's license", "May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights". Also physical abilities: lift 70 lbs, climb, bend, kneel, stand, carry heavy items up/down jetway stairs, wear uniform. Also "Education No education requirement". "Experience Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions". Also "Knowledge, Skills And Abilities" list many items. We need to decide sections: About the role (maybe combine company promise and job description overview). Responsibilities (list). Requirements (maybe combine Education, Experience, Licensing/Certification, Physical Abilities, Other Qualifications, Knowledge, Skills And Abilities). Skills (maybe part of Knowledge, Skills And Abilities but we can combine into Requirements). Benefits (list). Pay (explicit). Schedule (details). We must avoid thin sections; maybe combine some. But instruction: "Prefer a few substantive sections over many thin ones." So we could have sections: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. That's six sections, each substantive. We must not include headings with empty content. Ensure each heading has content. We need to format lists with
- . For prose, use
. We must not repeat job title as heading. No job ID. We must remove boilerplate: EEO statement, "We’re committed to fair hiring practices..." etc. Also remove "Please print/save this job description..." etc. Also remove "Job Posting End Date". Also remove "Looking for a role where you help flights take off safely and on time? Join our Operations Agents at the gate and be the reason flights run smoothly." That's maybe part of About the role but it's promotional; we can keep as prose. We need to preserve all substantive info; that includes the promotional sentences? They are substantive? They describe role; we can keep. Now craft HTML. First, About the role: combine "Our Company Promise" paragraph and the job description overview (starting "Looking for a role where you help flights take off safely and on time? Join our Operations Agents at the gate...") plus maybe "See what a day as an Operations Agent looks like: swa.is/DayWithOpsAgent". Also "Additional details This is a part-time opportunity." maybe schedule. But schedule we will put in Schedule section. Thus About the role: include company promise paragraph, the invitation paragraph, and maybe the link to day with ops agent. Let's extract: Our Company Promise: "We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer." Job Description For external applicants only: Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Florida. Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Operations Agent position at DJT within the last 12 months.*** (that's eligibility criteria; maybe part of About the role or Requirements? It's about applicant eligibility; could be in Requirements.) But we might treat that as part of Requirements (eligibility). However we have separate Requirements section; we can include that there. But the instruction: "Prefer a few substantive sections over many thin ones." So we could include eligibility in Requirements. Thus About the role: just company promise and the descriptive paragraph about role (Looking for a role...). Also maybe the "See what a day as an Operations Agent looks like: swa.is/DayWithOpsAgent". We'll include as prose. Now Responsibilities: list all responsibilities bullet points. The responsibilities section is a long paragraph with many sentences separated by spaces. We need to convert each duty into a
- . The text: "Provides friendly service to and maintains positive relationships with all internal and external CustomersWorks in a cooperative spirit to ensure the success of our CompanyResponsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flightsWorks in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Opens and closes the stations, advising Dispatch of sameHandles Station AMS and radio communications traffic as neededCoordinates loading and unloading of aircraft by monitoring ramp activitiesAnswers station operations' telephonesAdvises Gate Agents when boarding will beginPrepares dispatch release forms and collects weather reports from Ops Suite for the CrewArranges for fueling of aircraft as requiredPrepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivalsCloses out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departureCoordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaningOperates boarding bridge, coordinates boarding and deplaning CustomersWorks with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding countsChecks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to rampWrites and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. Checks that all board mail and Company material is dispatched and sent to indicated StationsReceives, refers, or makes paging calls and makes paging announcements, as appropriate. Keeps other station personnel advised of flight movements, weather conditions, and irregular operationsPrepares statistical reports to record information from trip papers. Operates equipment for flight information display systems and updates system when operationally necessaryProperly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on dutyProvides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnelResponsible for ground security and assuring operations follow security proceduresMay perform the duties of a Freight Agent. Further information can be found in the Freight Agent PAQMust be able to meet any physical ability requirements listed on this descriptionMay perform other job duties as directed by Employee's Leaders"
We need to split into sensible list items. Could break at each sentence or clause. But we must preserve all substantive information; we can keep as a single paragraph? But instruction says use
- for any list of duties/requirements/benefits. So we need to make a list. We'll split by clear delimiters: each sentence ends with a period. We'll create
- for each sentence. Let's extract sentences: 1. Provides friendly service to and maintains positive relationships with all internal and external Customers. 2. Works in a cooperative spirit to ensure the success of our Company. 3. Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights. 4. Works in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Actually that's two sentences: "Works in airport operation office, gate area, jetways and air freight facilities." and "May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes." 5. Opens and closes the stations, advising Dispatch of same. 6. Handles Station AMS and radio communications traffic as needed. 7. Coordinates loading and unloading of aircraft by monitoring ramp activities. 8. Answers station operations' telephones. 9. Advises Gate Agents when boarding will begin. 10. Prepares dispatch release forms and collects weather reports from Ops Suite for the Crew. 11. Arranges for fueling of aircraft as required. 12. Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals. Two sentences: "Prepares weight and balance forms." and "Advises Dispatch, FLIFO and Stations of flight departures / arrivals." 13. Closes out flights; files and maintains accurate flight papers. 14. Ascertains that aircraft are properly cleaned and provisioned prior to departure. 15. Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning. 16. Operates boarding bridge, coordinates boarding and deplaning Customers. 17. Works with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts. 18. Checks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to ramp. Two sentences. 19. Writes and submits irregularity reports as required. 20. Checks cargo on hand to see that it is properly logged and accounted for. 21. Checks that all board mail and Company material is dispatched and sent to indicated Stations. 22. Receives, refers, or