Operations Agent

Lynden Logistics is seeking an Operations Agent to support our Domestic Operations team in Carson, CA. In this safety-sensitive role, you’ll manage the full life cycle of freight shipping services—from price quoting to final delivery.

Responsibilities

• Process shipment documentation such as bill of ladings (BOLs), delivery manifests, and safety data sheets.
• Track and trace shipments and enter delivery reporting updates into our operational system.
• Support timely client and vendor billing/collections operations.
• Assess, analyze, and problem solve complex, gray-area shipping situations while meeting company and customer expectations.
• Provide outstanding, friendly service through daily communication with internal and external customers.
• Maintain compliance with HAZMAT, IATA, and DOT regulations, SOPs, and company standards.
• Support warehouse operations by loading, unloading, and staging freight as needed.
• Respond to emails, customer requests, and operational issues in a timely manner.

Requirements

• High school diploma or equivalent.
• Minimum of three years of freight forwarding, air freight, or domestic operations experience.
• Ability to obtain a STA badge.
• Must pass a pre-employment drug test (including marijuana).

Skills

• Excellent customer service skills.
• High attention to detail and accuracy in data entry and documentation.
• Proficiency with Microsoft Office and a willingness to learn new operational systems.
• Strong mathematical aptitude for pricing, weights, and measurements.
• Excellent oral and written communication skills.
• Ability to read and interpret tariffs, procedures, and operational documents.

Benefits

• Discretionary Bonus Program – Additional bonuses paid out depending on job and company performance.
• Healthcare – Medical, dental, and vision plans with employee contributions as low as $5 for you and your family.
• Paid Time Off – 17 days paid time off; PTO days increase with years of service.
• Holidays – 6 paid holidays and 2 floating holidays.
• Retirement Plan – 401(k) with up to 50% of the first 6% contributed matched.
• Tuition Reimbursement Program – Up to 50% of educational expenses reimbursed after 1 year of service.
• Extras – Life Insurance, Health and Wellness Program, Accidental Death & Dismemberment Insurance, Transit Reimbursement Program, Long Term Disability Coverage, and Employee Assistance Program at no cost to you.

Pay

$28–$32 per hour.

Schedule

Monday – Friday, 4:00 PM – 12:30 AM, with overtime and on-call availability as needed.