Operations Agent

About the role

As an Operations Agent, you will be at the heart of airport operations, coordinating critical activities across load control, cargo, ramp, and ground handling while working in a dynamic and international environment.

Responsibilities

• Calculation and planning of load distribution for the aircraft in accordance with rules and regulations as per GOM
• Cargo onload optimization in regard to aircraft volume and weight
• Preparation of flight-relevant documents such as general declarations, permits for local customs authorities, etc.
• Production of arrival and departure notifications
• Dispatch of operational messages and other post-flight activities
• Ensuring that security and safety procedures are adhered to in accordance with set procedures
• Performing crew support such as briefings, crew catering, and hotel bookings
• Supporting monitoring and controlling subcontractors (including handling company), requesting corrective action when necessary to ensure required performance levels
• All other duties as assigned or required

Requirements

• High School Diploma or GED required
• 3–6 years of experience in related positions desirable
• Experience in airfreight handling and operations preferred
• Fluency in English required
• Knowledge of local customs regulations desirable
• Clean driving license
• Willingness to work shifts
• Must possess a legal work permit in the U.S.

Benefits

• Healthcare
• Employee Assistance Program
• Short-term Disability
• 401k plan
• Life Insurance
• 15–20 vacation days
• Commuter Benefits
• Long-term Disability
• Family Policy
• Up to 60 sick days
• Flight privileges
• Education assistance
• Flexible holidays