Operations Agent

About the role

Ocean Operations Execution includes roles that manage and operate seagoing vessels (owned, chartered, VSA) used for transporting customer cargo/containers. Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations. At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems. A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline. Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor. The job requires limited job and business knowledge at the time of hiring.

Responsibilities

• Coordinate Top Tier client Siemens ocean freight shipments
• Communicate with overseas offices
• Coordinate ISF and customs clearances
• Coordinate container shipments to warehouses
• Maintain warehouse inventory
• Bundle systems when necessary
• Schedule deliveries to final destinations as per requirements by Siemens
• Communicate with customer Siemens
• Perform invoicing and accounting duties
• Perform other duties as assigned

Communication skills

• Strong verbal and written communication in English
• Professional email etiquette

Organizational skills

• Ability to manage multiple shipments simultaneously
• Strong attention to detail
• Time management skills
• Ability to meet strict deadlines
• Accurate data entry

Customer service skills

• Resolve shipment issues and delays
• Provide shipment updates
• Handle customer inquiries
• Manage escalations professionally

Computer skills

• Proficiency in Microsoft Office:
  • Excel
  • Outlook
  • Word
  • Teams
  • Cargowise (preferred)

Pay

$47,840.00 – $56,160.00

Benefits

• Health Insurance
• Paid Time Off
• 401k Match