Front Desk Operations Agent

Job Overview

Responsibilities

• Provide administrative support to all members of the Operations department and Management.
• Aid with calls/voicemails, rerouting calls, arranging callbacks, handling mailings, and billings.
• Process and track approved office supplies for all A/R offices.
• Compose letters and submit them to Management for signature and approval.
• Aid management in the preparation of presentations as necessary.
• Manage calendars, arrange meetings, plan and set up conferences and events, and prepare materials as necessary.
• Perform Operations Help Desk support.
• Aid all members of the operations team (IT, Purchasing, Operations, Banking) in accomplishing their goals and objectives.
• Prepare reports, correspondence, presentations, and other communication materials.
• Conduct research, prepare reports, and financial data.
• Attend staff meetings with operations team and staff to stay informed and ensure follow-up on decisions/actions.
• Support special projects as assigned.

Qualifications

• Associate degrees in business or related fields from accredited colleges/universities, or equivalent combination of education and experience.
• Two to three years of administrative experience.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• Detail-oriented and strong organizational and multi-tasking skills.
• Strong proficiency in Windows and Microsoft Office, including Word, Excel, PowerPoint, Visio, and Outlook.
• Proficiency in researching the Internet.
• Ability to work with sensitive or confidential information.
• Ability to meet deadlines and work under pressure.
• Ability to work in a team environment and independently.
• Motivated self-starter.

Physical Requirements

• Work under usual office conditions.
• Required to work at a personal computer and on the phone for extended periods.
• Must be able to stand, sit, walk, and occasionally climb.
• Extended and flexible hours and weekends may be required.
• Physical demands include lifting up to 50 lbs.

What We Offer

• Full comprehensive benefits, including medical, dental, vision, time off, paid holidays, and a 401k with company match.
• Occasional travel may be required for training and other company functions.

Schedule

Wednesday-Sunday, 3pm - 11pm

Pay

$18

Benefits

• Comprehensive benefits package.
• Time off benefits.
• Paid holidays.
• 401k with company match.

Travel

Work may involve some driving/traveling to properties.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or reasonable accommodations may make a request through our designated contact channel: national_recruiting@fsresidential.com.

AEDT Information

To submit a request for information about the Automated Employment Decision Tool (AEDT), please contact us at national_recruiting@fsresidential.com; we will respond in accordance with NYC Local Law 144 within 30 days.