Front Desk Agent

About the role

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent, you will assist in providing Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Responsibilities

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.).
• Follows up with Owners/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Requirements

• Available to work various shifts, holidays, and both weekend days.
• Ability to lift/carry/push/pull items up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or hospitality preferred.
• Ability to communicate effectively verbally and in writing.
• Ability to work independently and as part of a team.
• Ability to work flexible hours, including weekends and holidays.

Skills

• Excellent communication skills.
• Customer service orientation.
• Problem-solving abilities.
• Attention to detail.

Benefits

• Competitive pay.
• Medical/Dental/Vision insurance (HSA & FSA available).
• Paid time off.
• Paid sick leave.
• Paid holidays.
• Paid floating personal days.
• 401(k) retirement savings plan.
• Employee stock purchase plan.
• Group life/disability insurance.
• Tuition reimbursement.
• Employee assistance program.
• Travel discounts, including a family and friends’ rate.

Pay

$25.00 hourly wage.

Schedule

Shift: 1st/2nd; must be available to work weekends and holidays.