Front Desk Agent

Starting at $23/hr.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally, checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately, and efficiently post all charges and know where to apply them.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks, and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Know hotel rates, discounts, and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same-day reservations (goal: approximately 2 minutes per reservation).
• Know and follow cancellation procedures and relocation procedures when necessary.