Operations Administrator

Interstate Waste Services is a progressive and innovative provider of solid waste and recycling services, primarily serving Northern New Jersey, Southern New York State, New York City, Connecticut, and a state-of-the-art rail-served landfill in Ohio. We cater to residential, industrial, and commercial customers, delivering high-quality waste, recycling, and environmental services with a focus on safety and a unique blend of corporate standards and small-business family culture.

About the role

The Administrative Assistant will support the day-to-day operations of our Hauling Depot, assisting operations management, overnight dispatchers, drivers, and collection helpers. This role requires strong communication, computer skills, and the ability to multitask.

Responsibilities

• Maintain comprehensive operational records, including route sheets, work orders, and service documentation.
• Check in and communicate with drivers and collection helpers around shift times daily.
• Perform data entry for driver surveys, hours, miles, fuel, etc., on route sheets/logs.
• Coordinate with dispatch on daily route assignments and changes.
• Make corrections (productivity data) within 24 hours; enter productivity data within 48 hours of route completion.
• Receive and assist with occasional customer service calls and communicate between drivers on routes.
• Collect daily tickets, DVIRs, and injury/accident reports for processing.
• Contact sales and/or customer service departments for service issues and updates.
• Organize and distribute paperwork from drivers or other staff.
• Utilize system functionality for data entry and accuracy in operations.
• Coordinate and schedule operational meetings and training sessions.
• Prepare meeting agendas and record minutes for operations meetings.
• Maintain updated contact information for all operations personnel.
• Distribute important operational updates and policy changes to team members.
• Assist in maintaining records required for regulatory compliance.
• Help prepare documentation for audits and inspections.
• Assist with incident report documentation and filing.
• Manage internal filing systems (digital and physical) for operational documents.
• Prepare and distribute daily, weekly, and monthly operational reports.
• Compile data for regulatory compliance reporting.
• Assist in analyzing operational data to identify trends and improvement areas.
• Trained in-house to dispatch if interested and the need arises.

Requirements

• At least 18 years of age and legally eligible to work in the United States.
• High school diploma or GED; higher education is a plus.
• Minimum 3 years of experience as an Administrative Assistant or in Operations Support.
• Fluency in English and Spanish required.
• Experience in the waste management or transportation industry is strongly preferred.
• Experience with waste industry operations software is preferred but not required.
• Proficiency in Microsoft Excel, Word, Outlook, and Teams.
• Ability to learn and conform to digital processes.
• Strong problem-solving and decision-making capabilities.
• High level of accuracy and attention to detail.
• Adaptability to changing priorities and schedules.
• Expertise in data entry and records management.
• Excellent organizational and time management abilities.
• Familiarity with DOT regulations and safety documentation.

Pay

Salary Range: USD $19.00–$23.00 per hour.