Operations Administrative Coordinator
About the role
Permanent full-time position (80 hours per fortnight + ADOs) at Manager and Administrative Worker Grade 5, located at The Alfred.
About Bayside Health
Bayside Health is a public health service formed on 1 January 2026 through the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health. It delivers high-quality care across metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland, operating more than 15 sites including hospitals, centres and clinics. With over 22,000 staff, Bayside Health provides comprehensive care from newborns to older adults and emphasizes shared expertise, compassion and continuous growth. Education and training are central to staff development.
About the Department
The Emergency, Virtual Care and Outpatients (EVO) Program delivers emergency and paediatric clinical services across Bayside Health (Alfred) and provides several clinical support services: GP Liaison Service, Health Information Service, Virtual Services, Specialist Clinics Support Unit and the Operations Support Unit. The Outpatients Program oversees non-admitted services including Specialist Consulting Clinics, GP Liaison, Specialist Clinic referrals and enquiries. Specialist Consulting Clinics provide scheduled medical, nursing and allied health services to non-admitted patients at all three campuses, including pre- and post-hospital admission care for chronic disease and complex health problems, in conjunction with diagnostic services such as pathology and imaging. Patients are referred from GPs, specialists and clinicians in Emergency Departments, inpatient units and other areas of Bayside Health.
Responsibilities
- Lead and support the Referral-in, telehealth, patient portal, administrative casual pool, and senior ward clerks with a focus on referral intake, appointment scheduling, enquiry management, telehealth services and inpatient administrative workflows.
- Support recruitment for administrative staff and training provided by the outpatient reporting team.
- Work closely with clinical programs across all sites to ensure operational requirements are met.
- Oversee the Referral-in team, casual administrative pool and senior ward clerks.
Essential Qualifications and Experience
- Degree in a relevant healthcare profession, management or change management field.
- Experience managing large-scale improvement and change projects and overseeing multiple programs of work.
- Experience working with diverse stakeholders and collaborating with people from different levels and roles.
- Demonstrated experience in the management of healthcare teams.
- Understanding of the healthcare sector and the strategic direction of non-admitted services.
- Highly developed change management skills.
- Excellent written and verbal communication skills.
- Well-developed negotiation, problem solving, performance management and conflict resolution skills.
- Demonstrated commitment to professional development.
- Demonstrated ability to plan work, prioritise and delegate in order to meet deadlines.
- Current Victorian driver’s licence.
Desirable Qualifications and Experience
- Understanding of relevant policies and legislation relevant to the provision of outpatient services.
- Previous supervisory experience managing large teams.
- Demonstrated understanding and experience with Alfred IT systems.
Benefits
- Generous salary packaging and novated leasing available through Maxxia.
- Discounted health insurance.
- Car parking (subject to availability).
- Onsite gym (The Alfred only).
- Child care services (The Alfred only).
- Close proximity to public transport.