Operations Admin II-2

Federal Express Corporation · Huntingburg, IN · 1 wk ago

Administrative$17.65/hrPart-time

About the role

Performs clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, and customer service. Tends to damaged and incorrectly addressed packages to optimize delivery time. Serves as a customer's first line of contact for various issues.

Responsibilities

Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing, and answering telephone.
Reviews, researches, and/or enters data in various systems to support respective functional area.
Compiles data and provides regular and ad-hoc reports to management for review and determination.
Serves as frontline customer service to receive, solve, and/or escalate customer inquiries and issues.
Affords support for BCSA audit activity by retrieving data and/or files for review.
Additional Quality Assurance/Loss Prevention essential functions: Supports timely delivery and loss mitigation, prioritizes workflow, ensures package conditions, investigates missing packages, reviews loss claims.
Additional Linehaul essential function: Reviews and enters IC settlement information, compiles DOT-required files, tracks metrics, and prepares reports.
Serves as initial contact for IC inquiries and issues, routes to management for resolution.
Performs other duties as assigned.

Requirements

Minimum Education: High School Diploma or GED required. Minimum Experience: Two (2) years customer service, clerical, or related experience required; experience in dock operations environment or distribution center setting preferred. Knowledge Skills And Abilities: General business skills, software skills (Microsoft Office), customer service skills, time management, organizational, and multi-tasking skills.

Qualifications

Preferred Qualifications: None specified.

Skills

Software skills, including use of Microsoft Office software and web-based applications. Customer service skills necessary to effectively and professionally respond to requests. Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Benefits

Part-Time position. Schedule: Monday 1:30pm-9pm and Tuesday-Friday 1:00pm-6:00pm. The desired location for this position is Huntingburg, IN. Employees will be required to work at the FedEx location five days a week. For details on our comprehensive benefits, click here.

Pay

Pay Range: $17.65/hr. - $27.34/hr. Pay Additional Details: Part-Time position. Schedule: Monday 1:30pm-9pm and Tuesday-Friday 1:00pm-6:00pm. Employees will be required to work at the FedEx location five days a week. For details on our comprehensive benefits, click here.