Operations Admin II-2

About the Role

Performs clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, and customer service. Handles damaged and incorrectly addressed packages to optimize delivery time and serves as the first line of contact for customer issues.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering telephones).
• Reviews, researches, and enters data in various systems to support functional areas.
• Compiles data and provides regular and ad-hoc reports to management.
• Serves as frontline customer service to receive, solve, or escalate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data/files for review.

Quality Assurance/Loss Prevention

• Supports timely delivery and mitigates loss/damage by performing address searches/corrections and ensuring package condition.
• Prioritizes workflow to maximize same-day package resolution and delivery.
• Ensures packages receive appropriate scan statuses and inspects hazardous material damages per policy.
• Accounts for all loose product as per company policy.
• Researches missing packages to identify root causes of scanning failures and compiles disputed delivery information for management.
• Reviews and trends loss/damage claims to identify improperly charged claims and escalates to management.

Linehaul

• Reviews and enters Independent Contractor (IC) settlement information into systems to ensure proper payments.
• Enters settlement adjustments as directed by management.
• Compiles documentation to establish and maintain Department of Transportation (DOT)-required files.
• Verifies timely log entry into the system.
• Enters vehicle mileage records and works with ICs and Linehaul staff to resolve issues.
• Tracks metrics (IC charge-back program, complaints, maintenance compliance) and prepares weekly reports for management.
• Serves as initial contact for IC inquiries (settlement, uniforms, decals) and routes issues to management for resolution.

Performs other duties as assigned.

Requirements

• High School Diploma or GED required.
• Two (2) years of customer service, clerical, or related experience; dock operations or distribution center experience preferred.

Skills

• General business skills: typing, data entry/review, phone, copier, and fax use.
• Software skills: Microsoft Office and web-based applications.
• Customer service skills for professional and effective responses.
• Time management, organizational, and multitasking skills for fast-paced environments with high attention to detail.

Job Conditions

Minimal travel required.

Pay

Pay details to be discussed during the interview process.

Schedule

Onsite position. Hours may vary. Shift will be discussed during the interview.