Operations Admin

About the role

Foundation Software is seeking a detail-oriented and proactive Operations Admin to support company-wide projects focused on process alignment and improvement. This role will assist the Operations team in coordinating cross-functional initiatives, managing process documentation, and ensuring that project goals align with business objectives. The ideal candidate will thrive in a collaborative environment, working closely with various departments to drive operational efficiency and standardization.

Responsibilities

• Assist in planning, coordinating, and tracking key operational projects to align processes across departments.
• Collaborate with stakeholders to document and refine business processes, ensuring clarity and consistency.
• Maintain and update project documentation, including workflows, SOPs, and training materials.
• Monitor project timelines and assist in ensuring deadlines are met by assisting with various assigned tasks.
• Assist in creating onboarding and training materials for customer success and support team members on updated processes and procedures.
• Work closely with the Operations team to support continuous improvement efforts across company-wide initiatives.

Required Skills and Experience

• 2+ years of experience in operations or process improvement.
• Strong ability to document, streamline, and optimize business processes.
• Experience working with CRM, project management, or workflow automation tools.
• Exceptional organizational skills with the ability to manage multiple projects simultaneously while maintaining independence and accountability.
• Strong written and verbal communication skills with the ability to work well within a team environment.
• Analytical mindset with problem-solving skills to assist in identifying operational gaps and propose solutions.
• Detail-oriented, proactive, and self-motored with a keen sense of accountability.
• Ability to adapt to a fast-paced environment and manage shifting priorities.

Benefits

• Paid vacation and holidays
• 401(k) with match
• Tuition reimbursement
• Medical, dental, and vision insurance
• Discounts on pet, home, and auto insurance through Liberty Mutual

Perks

• Tickets to Cleveland sporting events
• Variety of lunch and learns
• Employee-appreciation events throughout the year
• Manicures and pedicures in the office
• Monthly massages
• Laundry service and monthly car washes
• Catered lunches on Wednesdays
• Monthly happy hour
• On-site workout facility with fitness classes and free personal training
• Game room with table tennis, foosball, and video game systems
• Full kitchen with free coffee, specialty flavors, soft drinks, and snacks

Foundation is a 20-time winner of the NorthCoast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and has been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S.