Operations Account Manager - Contract Logistics

This role coordinates and executes high-quality domestic freight solutions, managing shipments from initial planning through final delivery while ensuring accuracy, compliance, and exceptional service throughout the full lifecycle of movement. The position also handles rate negotiations, cost control, milestone management, and real-time customer updates.

Responsibilities

• Plan, quote, enter, direct, and monitor domestic shipments from initiation to delivery.
• Ensure all customer instructions, service requirements, and operational notes are accurately entered into the system.
• Confirm all shipment milestones are present, properly sequenced, and updated throughout the lifecycle of the shipment.
• Collaborate with the operations team to determine optimal routing that meets the required service level.
• Negotiate rates with vendors and secure spot quotes as needed to support customer opportunities.
• Accrue vendor costs, reconcile variances, and resolve discrepancies in a timely manner.
• Prepare and send invoices to customers with full accuracy and supporting documentation.
• Ensure freight and documentation comply with all security, TSA, and company compliance programs.
• Track and monitor the entire process of cargo movement and provide customers with timely updates on movement details.
• Communicate proactively with internal teams, carriers, and customers to ensure issue escalation and resolution.
• Maintain organized shipment files, documentation, and audit-ready records.
• Identify opportunities to streamline workflows and enhance customer experience.
• Support operational projects, continuous improvement efforts, and cross-functional initiatives as needed.
• Perform all other duties as assigned to meet evolving business needs.

Requirements

• High school diploma or GED/equivalent required; associate or bachelor’s degree preferred.
• Five (5) years of freight forwarding operations or account management experience preferred.
• Strong understanding of domestic transportation, routing, and service-level requirements.
• Ability to multi-task in a fast-paced environment while maintaining high accuracy and attention to detail.
• Excellent communication, customer service, and relationship-building skills.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.), and web conferencing (Teams, Zoom, Webex, etc.).
• Comfort commuting to/from and working in a 100% on-site setting, with occasional travel for related meetings/events.

Pay

$83,000–$90,000

Schedule

Monday–Friday, 7:00 AM–4:30 PM