Operations Account Coordinator- Full Time- 1st Shift

The Operations Account Coordinator serves as a primary day-to-day point of contact for customers, helping ensure consistent, high-quality service delivery across the company's transportation and logistics services. They support customer relationships through proactive communication, issue identification, service coordination, and collaboration with operations teams.

Pay

$22 per hour

Schedule

Monday–Friday, 1st shift/Mid-day; exact hours TBD; onsite.

Responsibilities

• Serve as a day-to-day customer contact for assigned accounts, providing timely communication, updates, and support.
• Build and maintain professional working relationships with customers, operations teams, drivers, warehouse personnel, carriers, and other business partners.
• Coordinate with terminal, warehouse, and operational leadership to ensure customer service expectations are consistently met across transportation and logistics services.
• Monitor service activity and operational performance to help identify potential disruptions, delays, inventory concerns, service exceptions, or other customer-impacting issues.
• Communicate customer requirements, priorities, and service expectations to internal teams to support successful operational execution.
• Respond to customer inquiries, requests, and routine service issues in a professional and timely manner.
• Assist in resolving service exceptions by gathering information, coordinating with operational teams, and escalating issues when appropriate.
• Support customers utilizing one or more Company service offerings, including LTL transportation, domestic freight forwarding, international freight forwarding, and contract logistics.
• Maintain accurate customer records, account documentation, service instructions, and operational communications.
• Assist with preparing routine customer reports, service metrics, and account-related documentation as needed.
• Support customer onboarding activities, account maintenance, and implementation of evolving service requirements.
• Ensure customer activities and documentation comply with company policies, customer requirements, and applicable regulatory standards.
• Escalate complex customer concerns, significant service failures, commercial issues, and strategic account opportunities to Account Management or Operations Leadership as appropriate.
• Collaborate with team members to identify opportunities for process improvement and enhanced customer experience.
• Support operational initiatives designed to improve service consistency, customer satisfaction, and overall account performance.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High school diploma or GED equivalent required; undergraduate degree in a related field from an accredited college or university preferred.
• Experience: Prior experience in transportation, logistics, operations, customer service, account coordination, or a related customer-focused business environment preferred.
• Working knowledge of transportation, warehousing, supply chain, or logistics operations preferred, but not required.
• Strong customer service and relationship-building skills with the ability to communicate professionally across multiple stakeholder groups.
• Demonstrated ability to prioritize tasks, manage competing responsibilities, and maintain attention to detail in a fast-paced environment.
• Ability to identify routine service issues, coordinate resolution efforts, and appropriately escalate concerns when necessary.
• Strong technical skills with the ability to quickly grasp new applications; prior experience with McLeod, CargoWise, and Salesforce highly preferred.
• Experience working collaboratively with operational teams to support customer satisfaction and service delivery preferred.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).
• Environment: Comfort commuting to/from and working in a 100% on-site setting, with travel for related meetings/events.