Operational Support Specialist, NA

Position Overview

Vantage is looking for an ambitious, detail-oriented, hands-on Operational Support Specialist to oversee and streamline operational processes for CMMS tracking. You will help develop new workflows and processes for CMMS tracking and provide ongoing support to local Site Operations teams.

This role will be based in: Ashburn, VA and is in alignment with our flexible work policy. (3 days on site required, 2 days flexible).

Duties

• Develop and coordinate user workflows on our ESM (Enterprise Service Management) platform.
• Support day-to-day CMMS tool operations.
• Participate in developing training for users.
• Identify areas for process improvement within the ESM platform and propose solutions.
• Collaborate with cross-functional teams to streamline workflows and enhance system usability.
• Respond to user inquiries and provide technical support via email, phone, or in-person.
• Supporting new site onboarding in ESM platform.

Job Requirements

• Experience and Education:
• Bachelor's degree or equivalent experience in Data Center Engineering Operations
• 3+ years of experience in CMMS management and support or a similar role.
• Additional Requirements:
• Candidates with French and English language skills are encouraged to apply.
• Ability to work independently and manage multiple priorities.
• Strong attention to detail and organizational skills.
• Willingness to learn and adapt to new technologies and processes.

Preferred Qualifications

• Certification in ServiceNow administration or a related area.
• Experience in the critical facilities or operations industry.
• Knowledge of ITIL or similar frameworks.