Operational Support Specialist

Qualifications

• High school diploma or equivalent required; some college or logistics-related coursework preferred.
• 1+ year of relevant experience as an Administrative Assistant, Office Administrator, or related administrative role, required.
• Strong working knowledge of MS Office products (Word, Excel, PowerPoint, Outlook, etc.), required.
• Strong multi-tasking and prioritization skills with little to no supervision, required.
• Organizational skills and strong attention to detail, required.
• Excellent written communication skills, required.
• Working knowledge of logistics and international freight forwarding documentation, preferred.
• Familiarity with international and domestic transportation processes, preferred.
• Experience with CargoWise software, a plus.

Responsibilities

• Monitor and maintain multiple high-volume email inboxes and operating systems to ensure timely follow-up and task completion.
• Prioritize and organize competing tasks for multiple locations with minimal supervision or assistance.
• Review, process, and upload documents received via email into internal systems in accordance with established procedures.
• Create and maintain digital files; assign and route documentation to branch operations staff as needed.
• Process Importer Security Filings (ISFs) and transmit required information to U.S. Customs and Border Protection.
• Communicate regularly via email with clients and partners to obtain documents and confirm shipment details.
• Manage general administrative activities with strong attention to detail, including data entry, order tracking, customer follow-up, and preparation of shipping documentation.
• Collaborate with team members to deliver strong customer service and support continuous improvement through streamlining, refining, and/or automating current processes.
• Provide administrative support to branch managers and supervisors.