OPERATIONAL SUPPORT COACH

About the role

The Operational Support Coach delivers coaching on a one-to-one basis in accordance with an agreed plan based on the full spectrum of MIS reports that are available and supports new engineers within the allocated area. The role aims to improve the quality and safety in the network and drive customer-centric behavior.

Responsibilities

• To always promote a positive and professional image of the department, by adhering to company policies, procedures, and standards.
• Raising and following up on non-conformance reports, to ensure that any actions identified, pursued, and resolved.
• To work safely and responsibly within MJ Quinn’s values and operational policies, procedures, and accepted behaviors to avoid harm to yourself, those around you and our neighbors and communities.
• Maximise performance and delivery of individual engineers, through high-quality, supportive coaching interventions for safety, quality, and effectiveness.
• Provide feedback to Management Team on all coaching interventions undertaken and to provide suitably competent engineers to the field teams.
• Make full use of the FPQS system for recording visits and registering issues and resolutions.
• Support new engineers helping them adapt to the working environment and develop their skills and aptitude.
• Support engineers in understanding new products. Help them with training on new products.
• Deliver local training in the form of coaching workshops as required. This can be either in-field or a need-only basis in the Training School.
• Carry out any planned field-based assessment and accreditation programs as directed by the Operational Support Manager and the Area Managers, General Managers.
• Carry out the engineers' Post Training Event evaluation, monitoring, and coaching and support the delivery of customer commitments, and on-the-day technical assistance.
• Carry out retrospective Quality Checks on engineers' work under the direction of the Operational Support Manager.
• Adhere to the MJ Quinn Quality Standards.
• Comply with MJ Quinn Company Handbook, Policies and Procedures.
• Adhere to all relevant company policies and procedures addressing data protection, data security, cyber security and access to data and information collected, processed, and stored by the company.

Health and Safety Responsibilities

You are expected to work safely and responsibly within MJ Quinn’s values, operational policies, procedures, and accepted behaviors, ensuring that you avoid harm to yourself, your colleagues, and the communities in which we operate. As one of our core values, Safety Always Matters, and you play an important role in upholding this commitment. By consistently demonstrating safe working practices and contributing to a positive safety culture, you help ensure that everyone can work safely and go home safely.

Person Specification

• Ensure staff follow H&S Policies.
• Maintain audit-ready Site Safety File.
• Organise site to minimize risk.
• Ensure RAMS, PPE, and documentation maintained.
• Lead by example and report incidents.
• Experience in a similar role.
• Proven background experience in coaching telecoms engineers.

Diversity Statement

MJ Quinn is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & Maternity, race, religion or belief, sex, or sexual orientation.

Sustainability

MJ Quinn is committed to, and is investing in, a sustainable future as this is vital for the planet, our communities, customers, and business. Our sustainability goals are shaped in accordance with wider business objectives and the core foundations of sustainable development.

About MJ Quinn

MJ Quinn is a UK-based infrastructure services provider specialising in delivering comprehensive, end-to-end solutions across a range of industries, including telecommunications, utilities, and mechanical and electrical engineering. Guided by a commitment to quality, innovation, and sustainability, we offer tailored services encompassing design, installation, maintenance, and project management.

Core Values

• People-Focused: We prioritise the well-being, growth, and success of our team and partners.
• Safety Always Matters: We are unwavering in our commitment to ensuring a safe environment for all.
• Operational Excellence: We strive for the highest standards of quality, efficiency, and continuous improvement.
• Sustaining Our Future: We are dedicated to delivering sustainable solutions that positively impact the environment and society.