Operational Support Associate (White Plains)
About the Role
As an Operational Support Associate at SIXT, you’ll be at the center of our rental operations, providing exceptional customer service, supporting fleet logistics, and driving sales performance. You’ll interact with customers face-to-face, manage vehicle readiness and movement, and ensure each rental experience is smooth, efficient, and memorable. With flexible hours, exciting bonus opportunities, room for career growth, and a rate of $24.50 per hour.
Responsibilities
- Deliver exceptional rental experiences by guiding customers through vehicle options, protection packages, and add-ons while maximizing sales opportunities
- Support customers throughout their rental journey, ensuring satisfaction, collecting feedback, and maintaining high service standards li>Oversee fleet operations, including vehicle readiness, inventory management, coordination with service partners, and preparation for rental or disposal
- Ensure vehicle cleanliness, perform routine checks, and assist with driving and staging to maintain fleet efficiency and presentation
- Maintain accurate records of inventory, service updates, and customer interactions while collaborating across teams to support daily operations and planning
Skills
- Sales & Communication Skills: Persuasive, confident, and driven by performance-based incentives
- Customer Service Focus: Strong background in customer service with a passion for delivering exceptional experiences
- Organizational & Technical Skills: Proficient in managing logistics, scheduling, and documentation, with the ability to adapt to internal systems and basic computer skills
- Team Collaboration: Thrives in a team-oriented environment and adjusts smoothly to changing business needs
- Flexibility: Available to work a variety of shifts, including evenings, weekends, and holidays
Qualifications
- At least 18 years old
- Authorized to work in the U.S.
- Valid driver’s license with a clean record
Benefits
- Comprehensive healthcare coverage (medical, dental, vision)
- Life insurance, critical illness, and hospital indemnity
- Pet insurance and 401k plan
- Paid Time Off (PTO) and sick leave
- Time and a half for working on public holidays
- Employee Assistance Program
- Exclusive employee rental rates and family rental options
- Uniform provided with weekly dry cleaning
About Us
We are a globally leading mobility service provider with a revenue of €4.3 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 360,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 100 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.