Operational Support Associate

About the role

As an Operational Support Associate at SIXT, you’ll be at the center of our rental operations, providing exceptional customer service, supporting fleet logistics, and driving sales performance. You’ll interact with customers face‑to‑face, manage vehicle readiness and movement, and ensure each rental experience is smooth, efficient, and memorable.

Responsibilities

• Guide customers through vehicle options, protection packages, and add‑ons while maximizing sales opportunities
• Support customers throughout their rental journey, ensuring satisfaction, collecting feedback, and maintaining high service standards
• Oversee fleet operations, including vehicle readiness, inventory management, coordination with service partners, and preparation for rental or disposal
• Ensure vehicle cleanliness, perform routine checks, and assist with driving and staging to maintain fleet efficiency and presentation
• Maintain accurate records of inventory, service updates, and customer interactions while collaborating across teams to support daily operations and planning

Skills

• Sales & Communication Skills – persuasive, confident, and driven by performance‑based incentives
• Customer Service Focus – strong background in customer service, passionate about delivering exceptional experiences
• Organizational & Technical Skills – manage logistics, scheduling, and documentation with ease; quickly adapt to internal systems with basic computer proficiency
• Team Collaboration – thrive in a team‑oriented environment and adjust smoothly to changing business needs
• Flexibility – available to work a variety of shifts, including evenings, weekends, and holidays

Requirements

You are at least 18 years old, authorized to work in the U.S., and hold a valid driver’s license with a clean record.

Pay

$21.50 per hour

Schedule

Flexible hours; availability to work a variety of shifts, including evenings, weekends, and holidays.

Benefits

• Comprehensive Benefits Package – healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k plan
• Paid Time Off & Holidays – PTO, sick leave, and time and a half for working on public holidays
• Employee Assistance Program – support available whenever needed
• Exclusive Employee Rentals – employee‑only rental rates, family rental options, and exclusive discounts
• Uniform & Perks – uniform with weekly dry cleaning to ensure a professional appearance