Operational Support Area Manager

Principal Duties And Responsibilities

• Lead project management for business-as-usual projects as well as projects for new site launches
• Interacts with the local operation team to ensure performance standards are maintained and new programs/systems are flawlessly implemented within their assigned area(s)
• Works with NAM Leadership (Operations, Finance, and People & Culture/Training) to create, plan, and execute at least two on-site contests that utilize skills developed in training focusing on a performance KPI(s) that drive Site Contribution over a period of time
• Supports initiatives to centralize, review, and refresh current training materials to determine missing content or content that requires updating
• Partners with Training to establish curricula for digital/virtual training programs that are constant, dynamic, and engaging
• Affords assistance in establishing curricula for Site management training and mentoring programs
• Affords assistance in on-site training for new site launches
• Coordinates remote or on-site live training and workshops as required
• Partners with local site and area management teams to develop short and long-term hiring goals
• Participates in hiring events or activities such as in-person or remote screening (e.g., group interviews, or career events) for new Smile Team Members as needed
• Collaborates with P&C to move candidates through the onboarding process by ensuring readiness for Day 1 activities such as paperwork completion and orientation
• Temporarily steps into an Area Manager role if an extended leave of absence or open position would occur to bridge any gap in leadership

Skills Needed

• A high school diploma or general education degree (GED)
• 2-4 years coaching, teaching/training, or equivalent combination of education and experience
• Demonstrated leadership skills with the ability to support teams, develop culture, demonstrate coaching, and ongoing performance management
• Ability and drive to assist in this ‘hands-on’ role, with demonstrated ability to meet sales targets and KPIs in a busy retail environment
• Ability to work collaboratively with cross-functional teams
• Excellent written and verbal communication skills with customers, management, and cross-functional team members
• Tech Savvy with an ability to take tech-related items and translate them into working training materials
• Ability to support operations 7 days a week, including weekends, evenings, and holidays – it’s tourism after all!
• Ability to travel up to 25% as needed to support training initiatives, as well as new site operations

What's in it for you?

• Competitive salary, negotiable
• Competitive and Strong Performance Culture
• Medical, Dental, Vision, 401k, Paid Time Off/Sick Time, and more